Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Not impressed so far....
2nd claim - over 15 days no communications. I get emails "still in review" - the first claim same thing they do take so long i am not sure I understand. I took insurance to help with the cost but I'm not sure this is a benefit. Customer service when I was signing up was amazing - so far I am not impressed.
Insurer: Fetch
By: Maria
Healthy Paws Pet Insurance the BEST!
Healthy Paws is the best pet insurance! Have had them for over 10 years now and the ease of filing claims and processing invoices is the best! Would highly recommend them!
Insurer: Healthy Paws
By: Debbie
I couldn't ask for better!
They have been very informative and quick to answer questions or concerns. Their processing time is surprisingly quick. After a major procedure for my cat, they even contacted me to see how she was doing. As far as rates, I did a lot of research before deciding to go with them years ago and they remain the best price for what you get in my opinion.
Insurer: Healthy Paws
By: Krystal
Pretend Runny Nose 5 Years Ago Means Asthma is a "Preexisting" Condition
I decided to get pet insurance after experiencing high vet bills when my oldest cat had kidney failure. Since getting this policy, Nationwide has rejected every single one of my claims because a vet 5 years ago added a visit note that my cat's nose was wet. Even when I escalated this issue, noting that my cat had never had asthma attacks before this year, Nationwide rejected my claims. Now, I've spent $286 paying for a policy and $800 paying for vet visits, lung x-rays, and medication. I do not recommend this insurance unless your pet has literally never seen a vet.
Insurer: Nationwide
By: Al
I’m not afraid of vet bills anymore
My dog Delilah is my baby, and her happiness is really important to me. Healthy Paws has covered almost every issue, things that are common enough in dogs that I would have assumed they’d be on the “not covered” list: ear infections, broken teeth, bloodwork, nausea… Submitting a claim could not be easier, and reimbursements come quickly! I think I’ve submitted 5 or 6 claims this year alone, and I haven’t had to appeal a single one. My dog is happy, and so am I.
Insurer: Healthy Paws
By: Jennifer
Very Satisfied with Pets Best
I have had Pets Best insurance for a few years now covering my 2 dogs (currently aged 8 and 10). This year had been a rough year so far for both dogs. One has been diagnosed with a chronic illness and had an ER visit due to ingesting a foreign object. The other dog (who we adopted a year ago) was recently diagnosed with mammary adenocarcinoma and has had 2 surgeries so far and will be starting chemo in a few weeks. I have been submitting claims weekly for the past 2 months and though the wait time can be up to 4 weeks, I have received payments on all claims and they were directly deposited into my bank account. I have only had to call Pets Best once with questions and the customer service rep was very knowledgeable and helpful. My rates did go up significantly this year (as have my vet bills!) but they are in line with other pet insurance companies for the type of coverage I have and I believe it is worth it. I highly recommend Pets Best!
Insurer: Pets Best
By: Monica
Avoid this company
Took my four-year-old Pomeranian in to have a dental and some necessary extractions. My claim took over six weeks and then they denied it saying that the diagnosis would have to be 13 months before they could do the extraction. My veterinarian said it was an emergency situation and she needed those teeth out. I have had fetch insurance for years with other dogs and never a problem. This company simply does not want to pay. Avoid.
Insurer: Pets Best
By: Robin
Nothing was covered.
I took my dog in for his yearly shots, nothing was covered. But because he had a limp, and the vet consulted me with that and we decided to address it (pano, aka GROWING PAINS) MY WHOLE CLAIM got denied. Pretty messed up for an almost 70$ payment a month, when life is already kicking me in my (non existent) ba lls. I'm very disappointed in the last 4 months I've been purchasing pets best service, and I have a very large social media group, a lot with DOGS, I will highly not recommend if this is not made right. I'm a very angry customer.
Insurer: Pets Best
By: Autumn