Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Grateful for PHI Direct Pet Insurance
Customer Service awesome - Payment for coverage for TPLO was received within days of surgery. Process was painless and stress free. Communication via text and email was issued every step of the way. Would highly recommend this Pet Insurance. Rates are affordable. Five stars from this happy customer.
Insurer: PHI Direct
By: Andrea
Beyond grateful
Our family is beyond grateful for the coverage that we have for our sweet kitten through Healthy Paws. The financial assistance, easy processing, and fast reimbursements that Healthy Paws provided throughout an extremely difficult time to ensure our sweet boy was able to get the care he needed is something we are forever thankful for. I cannot recommend this coverage for your furry family enough!
Insurer: Healthy Paws
By: Dani
Complete Scam - Avoid at All Costs
I trusted this insurance because of their partnership with Costco, a brand with a great reputation. I've been paying for this insurance for a long time and never made a claim. My dog has pre-existing conditions, and I've always covered treatments out of pocket. When I finally needed to use the insurance for a skin infection, they denied my claim, citing pre-existing conditions. However, the records they referenced had nothing to do with my dog's skin! After calling, they suggested reopening the case, but I cancelled the insurance immediately. This feels like a scam—they do everything possible to avoid paying. I want an insurance company that actually helps, not one that works to avoid their responsibility.
Insurer: Pets Plus Us
By: Andre
Denied my claims
My main coon broke her femur, I submitted claims because she needed to have surgery and metlife denied my claim. They claim that the doctor notes stated it was a pre existing condition. I reached out to my vet and they reviewd the notes with me and it doesn't say once in the notes that it was a pre existing condition. Definatly think twice before choosing this company. They lost my buisness indefinitely.
Insurer: MetLife
By: Jared
Efficient
I called and used the app. My claim was processed efficiently and Met Life communicated via email and I was easily able to see my claim status in the app. When I called the customer service rep was friendly, professional and helpful. Can’t ask for more than that
Insurer: MetLife
By: Andrew
Love Met Life
I have two dogs and I’ve had nothing but great experiences with Met Life , the claims are done in quickly manner , the customer service is excellent.
Insurer: MetLife
By: Maryann
Metlife is TOPS
I work in the veterinary field where I am exposed to many pet insurance companies that our clients have enrolled in. Metlife is stellar in all areas especially in their phone presence. Last year we rescued a 5 month old puppy when 9 days later he chewed up a wooden hair brush, a pen, box of tissues and part of a book. Due to the sharpness of the pen and brush he had to have full surgery. MetLife did not question any of the process and reimbursed us the 90% that we had enrolled in. We highly rec Metlife and are customers forever!
Insurer: MetLife
By: Renee
Simplest claim process and very efficient and prompt handling. Delighted.
I had an unexpected heart issue for my pet that was stressful and led to expenses that I was not sure will be handled by HelathyPaws. The process to submiot claim took 2 minutes and was notified it was approved within 2 days. They even followed up by email to check on his health! Very satisfied with this experience.
Insurer: Healthy Paws
By: Pramod
Good service with our doggy
Great customer service and fast payment of claims! Didn’t receive as much % of claim as rep on phone told me I would.
Insurer: Pets Plus Us
By: Anonymous