Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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First Time Claim
After researching numerous pet insurance companies, MetLife was the one that offered the most of what I was looking for. I rescued two kitties and the claim process was simple and my reimbursement, after meeting the deductibles, was fast. I did have to call customer service regarding a question I had about my claim. I spoke to Donna, a wonderful person! She answered all my questions about my claims. I did not feel rushed and had a better understanding of my claims and policy. I would definitely recommend MetLife to my family and friends that are looking. Thank you and keep up the great work!
Insurer: MetLife
By: marlene
Six calls to process one claim
Filed a claim which met eligibility criteria, but was immediately denied because ASPCA said they needed veterinarian chart notes. ASPCA stated fax from get was blank. Over five months I called ASPCA six times to be told process was being expedited, just waiting for vet notes. Followed up with my vet - they had faxed notes four times to ASPCA. We only got reimbursed because we kept bugging ASPCA to do their job.
Insurer: ASPCA
By: Michelle
Great Company
Healthy Paws is a great company that cares for our pets. I have been with HP for 6 years for my 2 dogs.. They have helped me several times over the years. Filing a claim is easy. I download the vet's invoice along with the reports. They e-mail to let me know they are processing my claim. In a day or two, they e-mailed me it was completed and notified the reimbursement deposit into my account right away. I suggested direct deposit is best because my check was lost in the mail. HP send a replacement a week after I file the report. Healthy Paws is affordable. It's worth it to have a great company that gives great service and cares about your pet. I also suggested that read and following the policy guideline careful. Keep tract of your babies health report to submit to HP. In that way helps HP to processing your claim faster. All best to the Pet Parent 🐶❤️
Insurer: Healthy Paws
By: Wynne
Not a good vet
Staff not friendly at all. Snobby attitude. I always feel rushed leaving outta there but you pay so much. Feeling like you’re just a number. There nice to who the want to be nice to.
Insurer: AKC
By: Connie
My cat and I are so grateful!
My 8years old Tabby cat was really a healthy cat , suddenly refusing to eat badly . The Via Verde animal hospital with skilled vets and developed technology helped him and after one day he was healthy. But high prices for medications and x rays and tests.Being happy for his health ASPCA insurance helped me a lot in paying expensive health and the procedure was so smooth. I am so grateful .
Insurer: ASPCA
By: Bahram
Great help , great relief!
My 9 years old cat was really a healthy cat , suddenly failing to walk well . My vet , Dr. Michael a lot but high prices for medications and x rays . Being so sad for her condition ASPCA insurance helped me a lot .I am so grateful.
Insurer: ASPCA
By: Bahram
Claim process
ASPCA was very due diligent on getting my claims in as fast as possible. After my deductible was met, I got paid very quickly with direct deposit. My dog had 5 claims in due to a dog attack on her. As this was a very upsetting experience. The insurance made things much easier.
Insurer: ASPCA
By: Lisa
Keep Looking "Pets Best" is not the Best
I have had the same insurance for my wonderful dog for his whole life. "Pets Best" insurance leaves a lot to be desired, the application does not work at it should and you will need to use the website for any clams. The option to contact the company by phone means waiting for hours with no response. I have a healthy dog but even the yearly appointments are not fully covered. Keep looking you can find better the "Pets Best."
Insurer: Pets Best
By: Jenna
Excellent service but…
I had Trupanion insure my dog for 14 years. I recently had to make a move from Saskatchewan to Alberta. I used the self service to change my address and the app told me my premiums would increase 10 fold. I phoned customer service thinking this was obviously a mistake but I was told that whatever the app told me was correct. I was flabbergasted.
Insurer: Trupanion
By: Mark
certainly not the best
total harrassment of a claim I filed, the company had processed the same type of claim before. they now wanted every single piece of paper from the clinic we use The last claim, which they had also paid before took 2 1/2 months to process Not the best!!
Insurer: Pets Best
By: stormi