Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Very Happy Customer!!!
MetLife pet insurance has been outstanding for our furry friends. The coverage is comprehensive while the reimbursement has been fair and equitable. Both the website and the mobile app are easy to use during the submission of claims, and support was extremely courteous and helpful when I have called for help. Resolution of claims typically has taken between two and three weeks which I feel is acceptable. Their explanation of benefits is thorough and easy to read. We have been very satisfied for the two plus years thus far.
Insurer: MetLife
By: Michael
No Problems
We’ve made a number of claims ranging from getting tests for hip dysplasia to an allergic from eating a bee to an eye infection and have had zero push back or issues. They’ve processed our claims quickly, too, which was a big surprise.
Insurer: ASPCA
By: Rory
HAPPY!!!
Very happy with Metlife. They were fast with my claim and if I had questions they answered them quickly. I'm very pleased that the only claim I had so far was for wellness visits and they paid very quickly.
Insurer: MetLife
By: Elizabeth
Love It
MetLife Pet Insurance is the best we have had quite a few emergency visits for our girl with stomach gastritis and they were great with all the claims.
Insurer: MetLife
By: kimberly
Trupanion’s the best!
Hello I’m so glad that I have Trupanion insurance for my cats. I have one that had over 10K in vet bills due to urinary blockages and surgery. I would had have him treated with or without insurance, but knowing I could concentrate on my boy’s care instead of worrying about the bills was a huge relief! I have had many other claims over the 10+ years my cats have been covered by Trupanion’s plans. Most of the time I was reimbursed within less than 24 hours of submitting the claim. Trupanion has no payout limits or lifetime maximum, and if you have a deductible, it is per condition, not per year.
Insurer: Trupanion
By: Tanya
ASPCA is the very best
I have two dogs – an older dog and a six month old. I don’t know that I would’ve gotten a puppy without having had such a wonderful experience with ASPCA. I have used other pet insurance with previous fur kids . ASPCA is the best. It’s seamless. Their coverage policy is clear. I recommend them to everyone. I am recommending them to you.
Insurer: ASPCA
By: Colleen
Fast Direct Deposit Claim payments
I had a few claims for my 5 year old lab in my 1st year with PetsPlusUs. I found out that the claims process worked very well when you provide all the needed information right from the beginning. I was also lucky that my Vet has a point person that provided a PDF document with all the Doctors medical notes and paid invoices in one file. I also provided an overview document and photos showing evidence of the medical issue. In 3-4 business days the money was in my account and an email with a paid claim document explaining how the claim was processed and how the deductible and co-pay amounts were factored into the claim. It’s been a great experience so far!
Insurer: Pets Plus Us
By: Wayne
THE WORST! - Pets Best
Unacceptably poor customer/claims service. Extremely slow processing - close to a month. And, I'm still waiting for my direct deposit - over 1 week! Multiple phone calls - on hold for 30+ min and haphazard email response with no information of value. Will be contacting the BBB and cancelling my policy.
Insurer: Pets Best
By: Lisa
Smartest thing I’ve done lately!!
Met Life is wonderful. It has more than paid for itself. It’s the only pet insurance I could find that covers dental cleanings! It takes a little longer than 5-10 days for a claim to be processed, but I always know they will take care of us.
Insurer: MetLife
By: Wanda