Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Highly Recommend Hartville Pet Insurance
I just wanted to take a moment to share how amazing our experience with Hartville has been. Our dog developed several medical issues as he aged and they always had our reimbursements returned to us within 5-10 days, directly to my bank account. It was always easy to update our policy for our needs. When our dog unexpectedly passed away after a short stay at an animal hospital, they were incredible to work with. The bill was massive, we were grieving the loss of our dog and Hartville Pet Insurance took care of everything after we submitted the claim (getting records from the animal hospital, etc.) and we were reimbursed every dollar that our planned covered. They also called me to send their condolences for our loss and check to see how our other dog was doing after this loss, as we have two dogs on our account with them. It was so thoughtful in a time that was very difficult for our family. We will be staying loyal customers!
Best Best is quick and easy to understand and gives peace of mind.
Our poor kitten had a sudden and scary abscess show up in her leg and we had to rush her to the emergency vet. We felt relieved to have the insurance as these visits can be quite costly. Once we were home again with our cat, we were able to easily submit the claim via the app and I just periodically checked the claim status and was reimbursed not long after submitting. Our kitty is feeling better and we were able to get reimbursed, it was a good experience overall.
Insurer: Pets Best
By: Courtney
Always dependable
As usual, Pets Best, reimbursed my claim in a timely manner. I was kept informed through out the process. I have one very healthy Cavalier and one not so healthy Cavalier. This particular claim required more information from UT Animal Hospital and i still received my reimbursement in a timely manner. I have this insurance for 3 yrs for 2 pets and I am extremely pleased with Pets Best.
Healthy Choice for your dog
Dear London, All I can say is WOW! Your team is incredible. Not only have you provided her with excellent coverage, but the care you've shown in following up on her prognosis is truly appreciated. She is doing much better now, and I'm so grateful. She’s an amazing girl, and I want her to live a long, happy life. I've already recommended your services to another dog owner and a cat owner, and I know that the dog owner has signed up. I’ll continue to recommend your company whenever I can. Best wishes, Kathy D./ AKA Penny's mom
Insurer: Healthy Paws
By: Kathy
Cheap but very slow process times
Very slow to process claims. My first claim they denied because they didn’t have my personal information which was on my paperwork. My second claim they said my dog wasn’t on the account even though he’s the only animal I have on my account. I’ve now been waiting almost 20 days for them to process my latest claim which I expect to still be processed given that I canceled my account today and that should have been processed weeks ago.
Delay tactics - very concerning!
Note that this is my first claim with this company, so I won't be receiving a reimbursement due to the deductible. I am concerned that a reimbursable claim will take even longer! Even though their premiums are lower than most, don't waste your money! I submitted my first claim almost a month ago and have been dealing with stall tactic after stall tactic since. I had to speak to someone on the phone (two weeks ago) to explain that I DO NOT HAVE records from the previous full year as this pet was adopted from an Animal Shelter as stated on the records from the Humane Society Vet!!! I was advised further documentation WAS NOT required. Fetch now has the medical records (SUBMITTED TWICE), the SOAP records from the current Vet and the invoice for the visit, yet they are now contacting my VET for further information???? Why???
Insurer: Fetch Canada
By: Cheryl
Easy and excellent service
"I've had Pets Best coverage for my last 3 dogs. Filing is easy - done by my Vet's office. Reimbursement is quick and deposited automatically to my checking account. I'm very pleased with them. In on-line ratings they are one of the top-rated pet insurances. Cammie B."
Super easy!
Pets Best makes filing a claim super easy. Their communication throughout the process is excellent.
Annual checkup reimbursement
"This was the first time I put in a claim. The whole process was great from start to finish. The app was very helpful and quite easy to understand. Afterwards they sent an email explaining everything. "
Yahtzee's Hip Dysplasia
"Yahtzee was experiencing pain in her hip and the vet diagnosed her with hip dysplasia. We paid the vet and filed a claim with Pets Best. We received an immediate email confirming the claim had been received and another email a week or so later letting us know the claim was still under review. It's nice to get an update so you don't think nothing is happening. Once the claim was final we received an email explaining the decision and received reimbursement by direct deposit shortly after. The whole process as very simple and not stressful at all! "