Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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So glad we chose Met Life
We’ve had 4 rescues and we decided in April to purchase pet insurance. We are very happy with how easy it is to submit claims. Also, everyone I have spoken with has been extremely helpful and supportive.
Very Pleased
I can not say enough positive things about MetLife pet insurance. I did a lot of researching before purchasing insurance for my kitten. We had a pretty significant injury shortly after insurance kicked in (apparently no waiting period for emergencies). It took awhile to get approved but it was well over $1000, so I understand why it took longer to process. I wasn’t even sure it would be approved but was hoping for the best. It was approved…. Phew! We went for a kitty well visit Thursday PM and the claim was processed and approved Sat AM. So what’s not to like? They process claims quickly, customer service was top notch when I did have a question, plenty of options when choosing a plan and found it to be very decent coverage at a very decent price.
Great company!
This company is amazing! Everything handled quickly and professionally! I’m a happy long time customer.
Simple claims process
"I have had Pets Best insurance on two pets. This was the first time I have had to file a claim. I appreciated the ease of the online claims process and the multiple emails with the claim status. Having this coverage allowed me to do what was needed to save my fur babies life. I am very satisfied with the coverage and service I received from Pets Best.
Fully Disappointed Customer
I’ve been with PetsPlusUs for over 10 years, but my experience has become increasingly frustrating. Every time I submit a claim, I’m met with another excuse for a denial. It feels like their goal is to find ways to avoid paying out, rather than supporting their customers. If it wasn’t for my long history with the company, I would have canceled long ago. My dog is aging, and as his health issues grow, the anxiety I feel dealing with this company only increases. I’m constantly left feeling that the coverage I’ve been paying for isn’t worth it. I encourage potential customers to look at third-party reviews to get a more balanced/truthful perspective.
Insurer: Pets Plus Us
By: A
Self
Have answered my question on time and have assessed my pets needs on time and efficiently
Insurer: Pets Plus Us
By: Teresa
Amazing service
Love pets plus us
Insurer: Pets Plus Us
By: Laura
Don’t get this insurance
I was happy with nationwide insurance until my dog turned 8 years old. He was promptly dropped. When I called I was told they don’t insure dogs over 8 years old for health and wellness, only accidents. Now anything he had in past is not covered under another pet insurance. This is an awful policy, I’m trying to get the word out so it doesn’t happen to other pet parents. Also if a condition runs in that breed it is not covered.
Insurer: Nationwide
By: Jeane
Not honest
Don’t put your card down for auto premium payments. They double charged me for October as soon at I added my card then refuse to refund saying I missed a previous payment when I did not. I have my bank statements and they cannot show proof where one was missed. They say they look into it but never got back to me. They always raise the premiums $20-$40 per month each year. They pick and choose what qualifies. I feel they are a very dishonest company
Insurer: Pets Best
By: Amber
Pets Best at $600 a Year is a Monumental Waste of Money
Don't waste your money here on monthly debits. They make an excuse to not reimburse every single time. I have been with this insurance company a couple years now and have never been reimbursed for anything. It's highly laughable at this point to go through the motions of uploading the paid invoice to the vet, then sit and wait for an apology email as to why it's taking so long, then sometime later, a denial of coverage. Time and money wasted.