Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Maintenance Visit
This was the first time I have used Pet Insurance and could not be happier. The process was very simple and more was covered than I thought.
Loved Petsbest!
I truly love Petsbest. They are quick, easy to use, and so helpful. Customer service is excellent as well with an issue I had. I recommend Petsbest to everyone I know. Thank you guys!
Met Pet Inspired
I have called them a couple times during this past year with questions about claims and both times was met with courteous, knowledgeable and professional customer service!
Insurer: MetLife
By: Barbara
I wish human medical claims experience was 1/2 as good as MetLife Pet
I have 3 cats (1 old and 2 middle-aged) and every one of my claims experiences with MetLife Pet has been easy: there is acknowledgement and follow-up, documentation is clear and understandable, and every interaction is timely, professional, and courteous. If I had 1/2 this level of service from my own medical insurer, I would be thrilled. What does and doesn't get paid, is clear, and clearly reflects the policy terms for which is signed up.
Insurer: MetLife
By: A
Thankful for Healthy Pets
This is the second time in two years that our dog has needed a major surgery. First he had a spinal surgery, and recently knee surgery. If it weren’t for Healthy Paws insurance (that we’ve had since we first got Murphy) we would never have been able to afford to give him the care he needed. I couldn’t be more grateful. Thank you Healthy Paws. Also, submitting claims is so easy and every time I’ve been refunded within a few days.
Insurer: Healthy Paws
By: Heather
Pet’s Best
Good company, always pay the claims, but the processing time was horrible. It was six weeks from the beginning of the claim until I got paid. However, that has recently improved within the last several months and things are going pretty quick. I’m not sure what changed, but it has been a big improvement in processing claims time
Pet's Best makes Pet insurance worthwhile & easy
We've had Pet's Best Insurance for our last 2 Labs. They are great to deal with. Our current Black Lab is healthy and we've only had a few claims, which were easy (as you would expect). Our Chocolate Lad was diagnosed with Epilepsy at 2 yrs old. Then contracted a rare form of cancer at age 5. He put up a valiant 2 yr fight but ultimately succumbed. But having Pet's Best insurance made things so much easier by making the financial burden manageable. Not o mention they ALWAYS paid. No questions asked, unlike my human medical insurance! Pet's Best is A++++++ in my book!
Terrible
This insurance company is a scam. Me pup had a mass in her stomache removed. Last year in chart it said dog has black mass ( which was not a mass but spot). They would not pay bc she already had a Mass on her. It was never even removed. So it doesn’t matter now to bother bc any other “mass” she gets they won’t even pay for. Why bother having insurance??
Pleased and relieved for our wallets and cats! 😽😼😻😸
Saving money and much happier! My three adult cats have been on Nationwide for many years due to an employment discount, and we just got distributed a fourth from the universe — a six week-old kitten this time. Nationwide has actually been fine for us, but just fine. Customer service is great, but It's pricey for the coverage while not standing out as really having more benefits than others, so I was shopping around. We LOVE that the pet insurance umbrella debuted and is just as pleasant as our auto & renters experience that we've had for about ten years now. They have a 24/7 vet/nurse assistance line which is amazing, a multi-pet discount which is very fair, and a few different options for coverage that I was able to customize for each cat. My lazy senior has the illness-only plan. The other two (both 7) have both accident & illness, and our kitten has the accident & illness PLUS the BestWellness Routine Care reimbursement add-on. We've been easily reimbursed for neutering, vaccines, etc. We'd burned twice by two other orgs for our kitten, Tr*****on and Me***fe. T******** was a mess from day one, so again, we're extra happy with this outcome. Love you, PetsBest. Thank you! - K & A 🐾 Tommy, Maui, Newt, & Oliver
Insurer: Pets Best
By: Kellee
Excellent Customer Service
Very happy with the ease & quickness of both submitting a claim & getting a response. Pets Best was recommended by local moms.