Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Bloody stool and vomit
My Frenchie unexpectedly had bloody vomit and stool which eventually turned into acid. There was no change in her routine and when she began to look lethargic, we took her in. My first thought was to ask the emergency vet what the initial screening cost was ($225) in addition to all possible treatments, but with insurance I trusted Pets Best to take care of the cost. My husband and I are so grateful to have insurance to cover any random emergencies like this for our fur baby. She is now well in recover and getting our claim processed so quickly was such a stress reliever for us.
One of the Best Pet Insurances around!
Thank you for all that you have done for Jax. A+
Healthy Paws is Wonderful
Healthy Paws is a wonderful service. Very prompt with claims. The insurance coverage is fair and the policies are clear. I enrolled my dog when he was a puppy, and he came down with an autoimmune disease when we he was one years old. I could not have given him the care he needs without Healthy Paws.
Great Animal Hospital and Staff
Been with them for many years. Great vets and associates. Very caring company
Shoulder Injury
"If you are seeking to getting timely reimbursement ease of filing a claim and overall great service, look no further! Should win a award for service, service, and service. Outstanding!"
My Frenchie with IVDD
This was the second time I have needed to file a claim for my Frenchie, Twinkie who was diagnosed with IVDD. She underwent surgery both times and the claim process was seamless and reimbursement was quick. I am thankful to Pets Best for helping me save my Twinkie.
Parker's - Neutering
PetsBest provided a fast & easy claim service with a quick response and reimbursement!
Experience with Metlife Pet
I have had no issues with Metlife Pet. Claims have been handled in a timely manner with maximum reimbursement. Only thing that hold be included is microchipping since that is highly recommended. We got our malamute at almost 4 months old and he had continuing problems with parasites and required treatments over 3 months. Vet said it might have bn the warm weather where he was born not killing off the worms. Metlife paid all the claims and has continued to provide excellent claim service. I would recommend them over other providers that I've had.
Insurer: MetLife
By: Bobbi
Another claim
This is just another claim for my Golden Retriever who loves to get into trouble. The claim process is easy and fast and the reimbursement is more quick than before. I sent the claim 02-12-25 and got the deposit on my account on 02-24-25, used to take around a month before.