Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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they are the best!
Pets Best has always been very quick to respond to my questions or claims. The payout is great!
Submission of Claim for my dog Sydney
I have been using Pets Best Insurance for my dog since I rescued her at age 3 in 2020. I have submitted claims for bloodwork, surgeries, dentistry, etc for 5 years now with no issues. The ease of submitting claims and payment payouts are quick, explained thoroughly and I am completely satisfied with my pet’s insurance policy and coverage.
Best indeed!
Pet’s Beat has been with me and my pets for several years now. They are so fast and responsive, and most importantly very fair. They are worth every penny of premium and it’s because of them that I don’t hesitate to take my pets to the vet because I know they will support me as much as possible. If not for them, my pets would not be healthy!
Love Pets Best
I have a senior dog with arthritis and a heart condition, so I have had a lot of claims with Pets Best. The claims process is super easy and Pets Best has paid all of my claims without question. I highly recommend Pets Best.
Extremely easy claim process
I was so worried about having to pay for a large emergency surgical bill up front. I didn't have time to reach out to insurance since my dog was suddenly paralyzed in his back legs. I put the $9k deposit on my credit card to rush my dog to emergency surgery -- I crossed my fingers that insurance would cover it. I've read some horrifying stories about claim delays and rejections so I was a bit anxious. However, I cannot recommend Pets Best enough. They're significantly cheaper than all competitors for the same coverage and approved my claim in just over a week from submission. Not a single line on the invoice (from medications to the operation) was rejected from coverage. Pet insurance is something you buy and hope to never use. Thankfully, I had Pets Best during what was one of the most traumatic experiences for me. I've read too many heartbreaking stories of people having to put their pet down because they couldn't afford care. I'm glad that I wasn't in that position.
Insurer: Pets Best
By: Kae
My sincere thanks!
I have had pets plus us and my dog Benito for 5 years. I applied for this insurance upon welcoming our family frenchie into our home and I have never had to use it up until now, and let me just say that while our doggie has never had any serious health concerns the unexpected happened and pets plus us made it so easy the whole way through this lengthy process of trying to figure out what was going on with our pet and further more when i was unsure of how to proceed with certain claims i was able to call customer service and talk to a real life person who not only guided me through the claim for reimbursement but was compassionate in asking me how my dog and myself were doing while figuring out care. that was an extra that i truly wasn't expecting but it felt good to know that i was being viewed as more than a claim. I highly recommend them not only is the coverage great but so is the customer service and the process is incredibly easy. Thank you pets plus for making a scary situation a whole lot easier to go through. Ps: Benito is going to be A-ok after some treatments that I can afford for him thanks to his coverage!!
Insurer: Pets Plus Us
By: Felicia
Best Pet Insurance Ever!!
I have a labradoodle that loves to eat absolutely anything! (including socks) He has already had 2 surgeries to remove contents from his intestines and stomach. The first surgery, we did not have insurance. We decided that since he loved eating everything, we probably needed to get insurance for him. After doing some research, we decided to go with and Accident & Illness Plan through Pets Best. They have been extremely easy to work with and have reviewed and paid, or applied to our deductible, every claim we have had to submit on our labradoodle. We highly recommend giving them a try!
Great coverage, easy experience.
"My dog Henry had a suspicious mass in his paw that needed a biopsy that required him to be knocked out. Since he was being knocked out anyway, I had some dental cleaning done too. I was worried that this was going to confuse my claim, given that dental would have needed knocking out too. PetsBest was able to communicate with the vet, review the itemized invoice, and understand what was for the mass removal and what was for dental and to cover accordingly. It's nice to work with a company that's capable of thinking things through and not just following some vague flowchart."
Pleasantly Surprised!
My dog was hospitalized and treated for pancreatitis. I was really shocked at the price of veterinary care but I never hesitated in following the treatment suggestions from my vet for my pet. Needless to say, my bill was close to $3000 and worth every cent because my dog survived!!! I have never had pet insurance so I really did not know what to expect. Filing the claims was so easy as I did them online. Communication with Pests Best was excellent. I was informed of the timeline to receive payment and it was adhered to. Pets Best did ask for one more document and I uploaded immediately. My claim was accepted following receipt of the former document, and my it was paid shortly thereafter. I was ecstatic about the outcome because they paid exactly what I thought they would pay. Absolutely no hassle! If you have a pet, and you have no insurance, please consider Pets Best. It is superior insurance.
Fantastic service
"Having three German Shepherds, I've had to file several claims with Pets Best and every single one of them was handled quickly and accurately. "