Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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PHI for Leo and Tikki!!
I recently switched pet insurance to PHI in April. I can't give a full review as they are still gathering info for my claim for Leo. However they have been very good at communicating.
Insurer: PHI Direct
By: Marie
Latest 1 comments
you will see the good communication when it comes to pay your money back :)
Healthy Paws is THE best insurance company. Period.
I can not sing the praises of Healthy Paws enough. I have been with them for 7 years and am amazed daily by what a great company they are (considering the reputation most insurance companies have.) They review claims quickly, fairly and reimburse you for benefits in a matter of days straight to your bank account. The scope of what they cover is impressive and the yearly increase in their premiums has always been fair and reasonable. I left them briefly a few years back based on big promises made by a competing insurance company. It was a terrible experience. Their competitor took forever to review our claim and in the end came back and covered almost nothing. I came back to Healthy Paws and will never use a different company again. Most recently my dog had to have surgery. Not only did Healthy Paws cover the majority of the cost, they even emailed me to check in on my dog’s recovery a few weeks later. Thank you Healthy Paws for putting my faith back into insurance companies.
Insurer: Healthy Paws
By: Nicky
Izzy's heart
They were very helpful and we are happy with this company
Insurer: Pets Best
By: Karen
Fast and efficient refund!
"My kitty had a seizure at the vet's office and they sent me to an emergency hospital since they had given her a med for the seizure and she needed monitoring (and they were closing early) they asked me if I wanted to do imaging to get to the bottom of it and I said yes and they reffered me to a neurologist and they did all sorts of testing and imaging and I maxed out my credit card to pay for it but I had trust on petsbest because you guys always come thru and cover whatever it is. My refund/rebate was processed quickly and I was able to pay it back before the due date of my credit card. So I'm thankful to you guys a lot!! I'm gonna be a customer forever! "
Confidence When You Need It
As usual, you never see it coming. Suddenly my dog became lethargic, stopped playing, stood in front of his food bowl for a minute before half-heartedly eating. I sometimes ponder the importance of the monthly premium for pet insurance, at least when things are going well. But suddenly they aren't, and I'm happy to not have to worry about making choices due to finances at least. Turns out Lincoln had spiked a fever, and after bloodwork and an x-ray, it was still a mystery. My vet's best guess was to treat with antibiotics, which she said in a small amount of mystery cases such as this, helped resolve the problem. A good guess, and Lincoln recovered well within just a few days. Within a couple weeks after filing my claim, Pets Best reimbursed me, and sent me my EOB, all which were completely easy to understand. In my experience, this has been consistent behavior for this company over Lincoln's entire lifetime since puppyhood. He is now 8, and it's a no brainer for me anymore.
Pets Best is perfectly named
I have had Pets Best for my two dogs for about five years now and this might be the single best insurance company I've ever worked with. They've processed and paid claims with complete ease and great communication.. My 12 year old dog was recently diagnosed with cancer and they have covered all aspects of his care without any kind of resistance. I wish human health insurance was this good! Their service is, without a doubt, worth every penny I pay for premiums.
Insurer: Pets Best
By: Amy
Happy Pet Owner
Pets Best has been very good to work with and the claims processing is quick and easy. The rates are reasonable and coverage great. I would definitely recommend to any pet owner interested in pet insurance.
Need improvement
We used to have Healthy Paws but with 2 new dogs we tried Pets Best. Their price on one dog was lower but slightly higher on the other. We submitted a claim and it came back and they paid it as it should be paid however they took much longer to pay than healthy paws. I also don't like that they can't mail you a check this way I can tell that they paid it. Instead I had to keep checking my account to see if the money went in. I will reevaluate my contract when it's up.
Love this Company
Can't say enough about this Company. Our dog Rose had an unexpected accident which tore both her acls. Pets Best was there for us all the way. Easy to file claims and prompt processing. THANK YOU pets Best!!!!
PetsPlusUs never let us down
Our dog was diagnosed with CKD in 2024. These last 1.5y has been very challenging, but PetsPlusUs has been there for us. We definitely recommend.
Insurer: Pets Plus Us
By: Ana Carolina