Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Quincy Johnson ( Pomeranian)
Pets Best is the best! I work for the animal hospital of Tiger Point ! I recommend PETS BEST TO ALL MY CLIENTS!!! Best service and best pay out with no hassles! Iv had pets best for 2 of my pets for 8 yrs with NO PROBLEMS ! Thank you for all you do and how easy it is to submit claims !
Satisfied Customer
"We have had a good experience with Pets Best. When we were looking for Pet Insurance last January for our Bentley...A English Cream Golden, we did quite a bit of research on the different insurances available to us and decided on Pets Best because of the selection of choices offered to choose from, as well as the positive reviews and we felt the cost was reseasonable. We have had to make claims a couple of times during this first year and are very happy with the claim process and turnabout time for reimbursement. Bentley is not our first pet, but insurance for a pet is. At this point we will probably continue with Pets Best. Of course we hope we will not need to submit anymore claims over the years but we feel so much better knowing that if we do, we can recoup some of the cost because Vet care is so expensive! i will end by saying that customer support is super!"
Rabin & Ronin
Customer service outstanding. Spend the extra money upfront and get the comprehensive plan. Take out the max with all benefits. Took my 2 German shepherds 8 weeks old and 10 weeks old to my lifetime veterinarian for their first visit . Received almost every penny back.
Easy Process During a Difficult Time
Unfortunately my amazing Greyhound passed away just short of his sixth birthday. He was hospitalized for three days and the amazing team at the animal hospital did all they could to save him. I had insurance on Sully for just this type of situation. Without insurance, I would have had to make a difficult decision about continuing care due to the cost. I was concerned that due to the large claim, the insurance process would be drawn out and complicated. I was wrong. I uploaded all of Sully's medical records and billing information into the Pets Best online platform. All the claims were paid without any further questions. It was great to not have to go through a long, difficult claims process during a very difficult time. Thank you so much!
Don’t think about any other company! 5 stars !!!
My 4 year old dog was diagnosed with cancer. Pets plus us has been there with us through every step. I wouldn’t have been able to keep my baby boy alive if it wasn’t for pets plus us. I can thank them enough for being such a remarkable and caring company. I will forever be a loyal client.
Insurer: Pets Plus Us
By: Aron
Pets Best humans great, machine recognition not so much
On last claim euthanize was listed as a non-covered food by the computer. I have experienced similar recognition with other claims. However, once I talk to the Pets Best humans, everything is great. Folks are friendly, competent and the nonsense is fixed immediately. Of special note is phone answering times- they have gone down by 90% in the past year. All I need is a box on the claim forms: "HUMAN PROCESSING ONLY". Apart from mechanical recognition issues, I am very pleased with Pets Best and all our Dobermans have been covered by them for some time."
Highly recommend Pets Best
I have been a customer of Pets Best since 2022 and have coverage for my dog, Queso. I had never filed a claim prior to this one and since it was my first time, I was nervous the process would be difficult and worried if the claim would be approved. Queso had torn his ACL and required surgery which was of course quite expensive. Thankfully, the claims process was incredibly easy, Pets Best approved the claim, and I was quickly reimbursed. The experience was fantastic and this is the exact reason why I have had coverage for Queso for many years: for a major unforeseen medical event/injury. I will always be a Pets Best customer as long as I have pets and have recommended Pets Best to many people because of this experience.
Absolute scam!
It’s an absolute scam!!! We submitted a claim for my dog that was in the animal hospital for 10 days due to Addisons. She wasn’t diagnosed with it before our claim on 7/22 before. My dog went to the vet in January,( 6 months) before because she had gastritis. They saw she was vomiting and elevated pancreatic enzymes and denied our claim due to related symptoms. My dog received a bad batch of dog food, was even tested and came back with issues, totally unrelated to Addisons. I guess my dog can never vomit again at the animal hospital or whatever she has will be denied. Do not get pet insurance through these crooks!!!
Insurer: Lemonade
By: Justin
don't use these folks
this company was great when I first started using them. now they are getting greedy and increasing my premium over 20% more than the year prior. when I try to sign up a new pet with this company the rate is the same as what I am currently paying. They are arbitrarily raising my premium with no cause. They have been extremely slow to reply when reaching out for additional explanations. Look elsewhere for a pet insurance company.
Insurer: Pets Best
By: brad
Spot Pet Insurance Policy is Throwing Money in the Ocean
I purchased insurance from Spot Insurance based on good reviews I saw online after my former pet insurance stopped underwriting my type of policy in Florida. Every illness claim has been rejected as pre-existing conditions. Examples: My pet had a corneal ulcer in one of his eyes prior to my policy. He later had a corneal ulcer in the OPPOSITE eye. To Spot Insurance, this was pre-existing (I did appeal it but their customer service did not reach out.) Another example--my dog has had a valve heart murmur for year. It is completely stable and does not require any treatment. He recently developed a completely different heart condition. I specifically asked my veterinarian if it was related to the valve murmur. She said not at all. You guessed it. To Spot Pet Insurance it is pre-existing. I'm so disappointed in this company and would not recommend them to anyone. Save your money! You can use it to pay for all the conditions that Spot wouldn't cover anyway.