Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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If I remember correctly, I had a ? about a recent claim.
The person I spoke with (I forgot her name 😞) was very pleasant and helpful. I highly recommend Pets Best Ins!
Insurer: Pets Best
By: Christine D.
The insurance was extremely fast at…
The insurance was extremely fast at reviewing and refunding my claim.
Insurer: Spot
By: Terri Hardin
They have great customer service
They have great customer service, the agent gave me all the answers I needed in regards to my policy and assisted me in obtaining the documents I needed.
Insurer: Sonnet
By: Peter Schleicher
Efficiency
All my questions and worries we're taken care of fast and efficient.Excellent customer service.
Insurer: Sonnet
By: Barb
Filing a claim is a snap
Filing a claim is a snap, whether being done by the patients "mom" or by the vet. The claim was processed quickly, and I felt especially good back in the day when I had a sick kitty and we had an ice storm that kept our vet from opening that week. The substitute vet was great, in fact the vet filed the insurance claim for me and payment was made within one week of our visit. Splendid service, well worth the premium.
Insurer: Pets Best
By: Joan Hamm
Insure your pets.
Helpful, professional agent helped me to cover pets. Submitting claims is easy and paid in a reasonable amount of time.
Insurer: Nationwide
By: Lisa Rowe
multiple claims denied that are…
multiple claims denied that are covered. for every time you submit a claim you have to resend medical history for every single vet visit your pet has been to in the past, Why don't they keep that on file? Then they deny it. waiting on over $1000 in reimbursement for covered claims that they are denying.
Insurer: Spot
By: amy king
The quality of coverage you offer at…
The quality of coverage you offer at competitive pricing and the attentive service made you my clear choice.
Insurer: Prudent Pet
By: Thomas J Baker
Can’t say enough great things about…
Can’t say enough great things about this insurance! I have had SPOT for 5 years for all three of my dogs. Boy am I glad I got it. My Daschund needed back surgery and SPOT was there for me and my Homer. Highly recommend!
Insurer: Spot
By: Miriam Sanchez