Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Always great and quick service
Always great and quick service
Insurer: Spot
By: Kevin Morris
Easy to file,quick payment
Easy to file,quick payment
Insurer: Spot
By: Robert Friske
Your customer service sucks
Your customer service sucks. You may be good at pet insurance but 20 minutes to get someone to answer a phone call is pathetic.
Insurer: Embrace
By: NA
Exceptional
I am admittedly one of the “not so easy to please” customers who does not accept status quo. Embrace is so far beyond status quo. The claims process is foolproof, and response time is exceptional. (No, I do not hold a personal stake in this company).
Insurer: Embrace
By: Rusty Gage
Went extremely smooth
Went extremely smooth. Josh was very friendly, knowledgeable and patient. It was a pleasure working with him.
Insurer: Fetch
By: Meryl Rosen
The site was very user friendly
The site was very user friendly, even uploading invoices. Would be better if you could just select all, but one at a time worked too. The claim was processed fast enough with no hassles and easy to read and understand everything.
Insurer: Spot
By: Billy Atkins
A company that CARES!
Approximately 7 months ago our Golden Doodle's health was seriously declining. He had two transfusions in about a month. The resulting diagnosis I.M.H.A. which is an auto immune disease in dogs, is severe, and life threatening. In the next 5 months (post diagnosis) we accrued a considerable debt. We sent all records and billing statements to Healthy Paws for review with their claims adjusters. They say it takes ten days to go through the claims adjustment. We have never been any longer than 4 days which often included a weekend. Our pet has also had two unrelated surgeries during this timeframe, all covered. We currently near the $10,000 dollar mark in claims paid. It actually might be more now. While we are eternally grateful to our Veterinarian for the (at least) life extending diagnosis, we are also eternally grateful that Healthy Paws stood by us during this trial with our pet. We receive regular emails from them asking about our pet's health, acknowledging how difficult it is to go through, and assuring us they are there if needed. Healthy Paws is not just a large pet insurance company. They are a company with people that CARE! A five-star rating doesn't do enough to express our gratitude.
Insurer: Healthy Paws
By: Greg L.
Very easy process to file a claim
Very easy process to file a claim. All within One week submitted and paid!! Thank you!!!
Insurer: Spot
By: Linda Wolonsky
Great pet insurance company!…
This company made the claim process super simple, quick, and was extremely responsive to any questions. I have 6 pets insured with them and can’t recommend this company enough!
Insurer: Spot
By: Carly Sinclair