Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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There was very little that I had to do…
There was very little that I had to do in order to receive my covered payment. We appreciate your efforts to resolve our claims in such a timely manner. Very happy with Fetch. And Bella thanks you also.
Insurer: Fetch
By: John
Most Generally A Positive Experience
Normally very fast and efficient in getting claims processed, but seems to always require one or more attempts to provide all the necessary paperwork. Would also be preferable to have a call center in the US that you can reach for questions, rather than the outsourcing Spot does for claims related questions.
Insurer: Spot
By: Elaine S.
I am so glad I got spot insurance
I am so glad I got spot insurance, they are so efficient.
Insurer: Spot
By: Lychel Aerroc
I always have a very positive…
I always have a very positive experience with this company.
Insurer: ASPCA
By: Donna Jakubow
East to navigate site
East to navigate site Efficient response
Insurer: Pumpkin
By: nicola
For the first time
For the first time, in umpteen years of my being with Pet First, they missed sending a reimbursement. Had to call and ask if I had cashed it and didn’t remember. Agent was very helpful and the next day I received a note that payment was on the way. Only issue I have had and everyone was very helpful.
Insurer: MetLife
By: Sally C.
Second Chances
I have had Embrace almost a year. I chose them because they were associated with USAA who has wonderful customer service. In the beginning, I seriously considered cancelling because of the first representative I spoke with. Then I decided I would give them another chance. Since then I have had exceptional service and am very pleased that I decided to give them another chance. Service has been exceptional.
Insurer: Embrace
By: Suzanne Hildebrand
Monique is a treasure
Monique is a treasure! "Your problem-solving skills have proven invaluable in my situation. You have gone above and beyond. Thank you!
Insurer: Embrace
By: Letty Villareal
I can always depend on straight forward…
I can always depend on straight forward professional support from all associates I deal with at any given time. They are knowledgeable and supportive people I’m not technically smart and wherever I need help in sending out my pet bills they walk me through and help a tremendous support in being patient with me as a 75 year old dog mama Bravo for such wonderful supportive personnel
Insurer: Embrace
By: Carol Haff