Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

76,990 total


September 22, 2025

I am very satisfied with Embrace customer service....

I am very satisfied with Embrace customer service over the phone or user friendly online service. Thank you.

Insurer: Embrace

By: Iris Santiago

September 22, 2025

I have been very impressed with embrace…

I have been very impressed with embrace thru the years with my pets care and well being, your service if not the best definitely in the top 3 thank you Darryl

Insurer: Embrace

By: darryl walker

September 22, 2025

Easy claim process and helpful workers.

Easy claim process and helpful workers.

Insurer: MetLife

By: customer

September 22, 2025

Always treated faily and efficiently

Always treated fairly and efficiently.

Insurer: Embrace

By: Ron Arpino

September 22, 2025

Medical issues with our cat…

My cat has had some medical issues going on recently. Embrace has been very good about reimbursing us for the expenses. We are very grateful to have this pet insurance.

Insurer: Embrace

By: Janis Ritter

September 22, 2025

Amanda was a great representative

Amanda was a great representative who answered all my questions . She was very educated in her profession which made me feel confident choosing this insurance.im hoping everything turns out well . Thank you

Insurer: Fetch Canada

By: Shere NJay

September 22, 2025

friendly and deliverable

friendly and deliverable

Insurer: Embrace

By: Jennifer

September 22, 2025

Haley was a great help filling in the…

Haley was a great help filling in the form as my diagnosis was not listed. All in All Process is very straight forward & easy.

Insurer: Embrace

By: Donna

September 22, 2025

Thanks for processing my claims in a…

Thanks for processing my claims in a timely manner. Fetch has giving us the peace of mind that we need for our family pet.

Insurer: Fetch

By: Nadeene

September 22, 2025

Embrace is the best furbaby insurance

Embrace is the best insurance and I always tell people with pets to look into embrace. The claim process is simple.

Insurer: Embrace

By: Dominique Johnson

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