Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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MetLife is always very efficient and…
MetLife is always very efficient and excellent communication updates on claim, once submitted.
Insurer: MetLife
By: Tammie Jimenez
I filed for well-care reimbursement
I filed for well-care reimbursement. The process was simple, and reimbursement was fast. I am very pleased with your service.
Insurer: Pumpkin
By: Cheryl
We really made the right decision in…
We really made the right decision in purchasing Spot pet insurance. This coming January Sadie will be 2 years old. We have had Spot insurance since May of 2024 paying $48 a month. 17 months at $48 paid $816 during this time Sadie had racked up $1,000’s in wellness and medical costs. Spot covered and reimbursed us 80% after a small yearly deductible. The very best decision we ever made purchasing Spot pet insurance. I was concerned when Sadie’s policy was renewed she would either be refused continuance of insurance or it would increase dramatically due to the claims we had especially the first year. Much to our surprise insurance continued and at the same premium! Spot insurance makes it very easy to submit a claim and the reimbursement in our opinion is reasonably quick with direct deposit. Spot insurance couldn’t make it any easier. I would highly recommend Spot insurance. Representatives are helpful and easy to work with.
Insurer: Spot
By: Rosemarie Gelinskey
Easy to use OnLine Claims
Your computer system is so easy and intuitive! Claims are processed promptly.
Insurer: Embrace
By: Customer
Ease of use
Metlufe makes understanding the process of insurance for my puppy easy. Submitting claims and receiving refunds is quick and easy; her file is easy to track. I like the educational articles that come out. I find them useful in some areas I need further knowledge. I’ll keep with MetLife.
Insurer: MetLife
By: Cathleen
Met Life Pet Insurance has been a blessing
Met Life Pet Insurance has been a blessing to me. My dog has been having a bit more issues with her stomach with more doctors visits. We finally decided to switch vets and we believe the one we are at now is best. If it wasn't for Met Life Pet Insurance, this would have been a costly year. The customer support team is so nice and courteous. What a great decision I made to switch to Met Life!
Insurer: MetLife
By: Andrew H.
Customer service is great
Customer service is great! Insurance plan can be tailored for the needs of your pets. I especially like the wellness plan that covers so many things.
Insurer: MetLife
By: Elena
Thieves
We purchased our fur baby at 8 weeks, he had blood work done by our vet and had elevated liver numbers. He came to us with insurance for 30 days, after that time I switched to Embrace because I had another dog insured with them . Our baby was never sick until over 16 months later and then had pancreatic. Embrace denied the claim because he had a history of elevated liver enzymes even though that had never made him sick. Really check what you are getting because I truely believe this was unfair. I now know there are a few great companies that only have 6 month wait on previous conditions but in my dogs case there was not any previous problems or symptoms except for slightly high liver enzymes.
Used to be Great....
....but not so much anymore. I've had Pet's Best exclusively for my Keeshond since he was a puppy (10 yrs.). The service prior to Covid was stellar. After Covid it's gone down hill. Model changes, price changes, slow claims processes and generally it seems like another company totally. I have even sent referrals to them prior to Covid, but I won't anymore. If my pup wasn't 10, I'd find another provider, but I can say, I will not be utilizing Pet's Best in the future with any future pets. I'm so disappointed.
Insurer: Pets Best
By: Shawn
Claim Process Take a Bit of Work
Requesting a claim is easy. However, they don't let you submit the medical records from your vet. They email your vet and CC you. My vet submitted medical records for 2 dates. They only approved the 1st one. They continue to email the 2nd one. I have emailed them, uploaded my document myself and messaged them. They continue to email my vet and say it will be on "hold." It is a lot of work on your end to submit a claim.
Insurer: Embrace
By: Anny