Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace: Responsive and Excellent Coverage
Embrace has been responsive and covered a significant amount of the costs. I really appreciate the speed of review and the acceptance of the diagnosis.
Insurer: Embrace
By: David T
I just spoke to Abby
I just spoke to Abby, who was extremely helpful in answering my questions and resolving my issue!
Insurer: Pumpkin
By: Debbie Craig
Fast easy insurance set-up
I had the pleasure of setting up Insurance for our new puppy Lexi with Aileen, she was very professional, helpful and explained everything to me and on top of that it took less than 5 minutes
Insurer: Fetch Canada
By: Ed
Customer service is excellent
The staff in customer service are excellent and caring. Only reason didn’t give 5 stars is because my monthly premium increased over $100 in a single year. My dog’s insurance is now more expensive than my own. But I will obviously pay for it because he’s worth it. But just feels like insurance companies know this and will take more than they need from pet parents.
Insurer: MetLife
By: customer
I have my three cats insured with…
I have my three cats insured with MetLife and so far I have only positive feedback for the Company. It is easy to put in claims, if necessary and MetLife is responding to all matters with explanations. Also, it is nice to have professional friendly staff during a phone-call.
Insurer: MetLife
By: MARTINA FRANKS
Great Customer Service
It is easy to submit a claim to MetLife Pet. Customer Service reps are always friendly and helpful when needed. For the most part claims are quickly reviewed and communication regarding claims is excellent.
Insurer: MetLife
By: Vicki
Great experience with Rebecca
Great experience with Rebecca. She was so patient and kind and knowledgeable. She helped me choose the right plan for my kitties!
Insurer: Prudent Pet
By: Jan
service is always helpful and does not…
service is always helpful and does not take too long to respond
Insurer: MetLife
By: Kimberly Engle
Easy to use website and very clear EOB.
Easy to use website and very clear EOB.
Insurer: MetLife
By: Nancy Dooley
Claim speed is getting bad.
We've had met life for the entirety of one of our pups life. We got it the day we got him. You would think that given the fact that we've made claims for every vet visit and all his issues for the last 2 years, they would have all records on file and payouts would be pretty prompt - within the 3-5 day window that's advertised. But no. In the last year I would say only 1-2 claims here and there are within that window. Most are drug out for 10 days or more. And when emergencies come up and we drain our account for it, time is everything hence the reason for insurance to help with these costs. But they keep us in a bind by dragging out the payment. They say they need documents from the vet, but I've uploaded every receipt and soap note he's ever got, yet every time "more information is needed". Now that being said, they have been good about actually paying claims without a bunch of run around. Customer service is generally nice - minus some issues when a dog died, and we rescued another dog. It seems there is a big lack of communication. Take it from me. If you find yourself in a situation where a dog passes, remove them from your policy after the end of life claim. Make sure they are off the policy before adding a new dog. It will save you so much headache. In short. Payment speed and training seems to be the biggest flaws. And for reference the first year we had them we never waited more than the advertised 3-5 days for reimbursement. We didnt change the documents we uploaded or the vets we used (we use the same 2 offices for everything). Met life has just chosen to slow down on the reimbursement for some reason. They also don't tell you why the claim is drug out unless you call in - in which they always say more information needed from the vet.
Insurer: MetLife
By: Loyal customer losing patience