Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Claim processing time can be a little…
Claim processing time can be a little slow but the service is overall excellent.
Insurer: MetLife
By: customer
Easy to sign up.
The woman I spoke with made the process easy and enjoyable to sign up my three cats. She took the time to fully explain the coverage provided for my babies and how to utilize the resources for maximum benefits.
Insurer: ASPCA
By: Lisa Hill
Excellent experience!
Hannah was excellent and was so helpful during the setup process, I would highly recommend.
Insurer: Embrace
By: Dawn
Early Cancellation fee was ridiculous…
Early Cancellation fee was ridiculous but I expected it to be so. I waited out my insurance period, now to stop it from renewing I can only call in to cancel, everytime i’ve called i’ve waited for over 30 minutes to get through to someone and still haven’t been able to speak to a single person. Shitty insurance schemes in order to keep you paying in an endless loop since you can’t cancel any other way. Tried calling at different times of the day and still no changes. Insurance was cheap and was what I needed but anything other than that has been a terrible experience. Then again it is the insurance industry.
Insurer: Sonnet
By: KE
Fast response
Fast response. Compared to others I've tried Met is the best.
Insurer: MetLife
By: Dominic Martello
Quick and easy great pet insurance
Quick and easy great pet insurance
Insurer: MetLife
By: Rob Delgiorno
Always easy to submit claim
Always easy to submit claim. Only had to call once on prior claim. If there was a place to add notes to the claim adjuster it would be helpful I recommend MetLife pet insurance to many people not knowing what insurance to choose for their pets.
Insurer: MetLife
By: Charmaine
Easy to upload and the turn around is…
Easy to upload and the turn around is most often quick.
Insurer: MetLife
By: Allison Minowa
Amanda was an ANGEL
Amanda was an ANGEL! Very helpful and took care of my concern. I do believe she needs a PAYRISE..
Insurer: Fetch
By: RoeDonna Mertens