Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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It couldn't be better!!!
The great CS he offered and his willingness to listen, and informed.
Insurer: Prudent Pet
By: patricia.grincerigmail.com
Valerie was awesome 10/10
Valerie was awesome . knowledgeable & so sweet . got my policy corrected ina s upper timely manner & made me laugh during the process . she was great!
Insurer: Fetch
By: Karen
Embrace has been an excellent company…
Embrace has been an excellent company to work with. Their representatives are PET FRIENDLY and professional and efficient. Submitting claims is REALLY easy. We have had Embrace for two cats and now for two dogs and a cat. I am a very satisfied customer!
Insurer: Embrace
By: Heather Brostrand
Fast service with no calls needed!
Fast service with no calls needed!
Insurer: MetLife
By: customer
Betsy made my renewal process very easy…
Betsy made my renewal process very easy and understandable. Thank you very much!
Insurer: Embrace
By: Kim Henning
Great service and prompt repayment
Great service and prompt repayment. 100% recommend!
Insurer: MetLife
By: customer
Submitting a claim was very easy
Submitting a claim was very easy, the promos walked me through it quickly. I spoke to a representative who helped me with the online process. Hoping our claim gets taken care of for us.
Insurer: Embrace
By: Expert Electrology Laser & Est
Quick reimbursement
We have used Embrace pet insurance for 9 years now, always with a good experience especially during the hard times!
Insurer: Embrace
By: Catherine Dorwick
MetLife is a great pet insurance…
MetLife is a great pet insurance option. The claims process is straightforward and the web app and online website is easy to navigate and submit claims. The turn around time to process claims is fast.
Insurer: MetLife
By: Nancy P
Please pay attention before you join.
I have had more trouble with this insurance companies customer service than any service. They love to get paid every month but when it's time for a payout from them, they claim it's preexisting when in fact it was not! $2100 vet bill! My vet and I had to submit paperwork to dispute the claim and as proof that it was not preexisting! Just know they will give you a lot less than you bargained for. Still awaiting a decision.
Insurer: MetLife
By: Iris