Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Always fast with claims
Always fast with claims, friendly, knowledgeable employees that seem to sincerely care. I’ve been with Embrace for over 12 years and several Boxers. They’ve never let me down. I 100% recommend Embrace to anyone/everyone that wants to help your pet and your pocketbook in the best health possible.
Insurer: Embrace
By: Pam Backofen
Thank you we appreciate the service.
Thank you we appreciate the service.
Insurer: MetLife
By: Samantha Hannon
The rap I spoke with I was extremely…
The rap I spoke with I was extremely helpful and patiently answered my questions. She also looked at an outstanding claim I had. Renewed for another year. I have 2 policies and do not regret choosing Pets Best.
Insurer: Pets Best
By: Charles Hotaling
I love this health insurance for pets
I love this health insurance for pets, they meet my every need and are very kind when it comes to my baby, i have recommended to my friends that need insurance
Insurer: MetLife
By: Magdalena Gonzalez
Customer service is exceptional.
Customer service is exceptional.
Insurer: Embrace
By: Jon Jaravata Jon Jaravata
Fantastic Pet Insurance
No hassle. Only have to take a picture to submit a claim . Nice mobile app. Quick turnaround on reimbursement.
Insurer: MetLife
By: Karen Lofland
Easy to use
Easy to use - upload, receive EOB, receive reimbursement right into account!
Insurer: MetLife
By: Swati
Very happy with Embrace
I have a senior dachshund who has frequent visits to his vet for skin, ear and heart issues. Embrace responds to my claims and reimbursement is directly deposited in my bank account within a few days. Also, Embrace makes it very easy to file a claim on line. Very happy with our choice of pet insurance.
Insurer: Embrace
By: Cj