Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Love this app!
The app is very easy to use! I get a response to claims in a timely manner and I love the overall coverage. Best pet insurance!
Insurer: MetLife
By: customer
Great customer service
The embrace team was helpful and polite every phone call I made to them. I appreciate the quick communication from them and always keeping me updated throughout my claims process!
Insurer: Embrace
By: Samantha Sokolowski
Had several claims quick response
Had several claims quick response. Embrace seems to care about Gunny, no argument about paying for needed care
Insurer: Embrace
By: Floyd Noel
They did a great job in responding and…
They did a great job in responding and it was quick and easy.
Insurer: MetLife
By: Milagro Alfonso
Non-existent zip code fix
Nadine was able to fix our zip code in the system to allow us to get our pet the insurance she needs. She was patient, kind, and helped me understand the various options for insurance, as well as what coverage would kick in at what point in time in the waiting period. She was awesome.
Insurer: Fetch
By: KCJ
DO NOT BUY PET INSURANCE
DO NOT BUY this insurance. Our dog tore her Cranial cruciate (ACL) running through our yard and was deemed as a degenerative disease after they told me to have the surgery done ($6,800). Reimbursement was denied in full. They are a terrible company to work with. My appeals were completely ignored. They could not tell me if the reviewer who denied the claim was a certified veterinarian. All communication was dropped when I told them I was filing a complaint with the Insurance Commissioner. The lawyer called me and offered to cash settle 3 days prior to the hearing. I refused to settle so that I could write this review.
Insurer: ASPCA
By: Josh
Very easy and informative enrollment
Very easy and informative enrollment
Insurer: MetLife
By: Sandra
Great Customer Agent Karley!
Let me start out by saying talking to a real life, understandable Customer Service representative is a big plus with me. Karley Goulash is professional, personable, and thorough in helping me register my new dog Freedom. Karley helped me understand each of the plans that I have chosen for my pets care and how I would facilitate a claim with fetch should I need it. Very, very satisfied I’d keep Karley on the payroll anytime.
Insurer: Fetch
By: Tom H Bock
Fast Response Times
As the dog mom of a pet who has had many health issues, I am extremely satisfied and grateful for Healthy Paws. Their service is outstanding and the response time for the claims is fast. The process for submitting claims is incredibly simple, and the app very helpful. I love my pets dearly, and I’m very glad I have a trusted insurance provider to make sure they have the best life possible.
Insurer: Healthy Paws
By: Marisa Jimenez