Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claim
I put my my claims in and they were quick to get back to me. I also got my money back quick. This is so worth it for me and my little fur baby. Great experience
Insurer: Pumpkin
By: mercedes
Healthy paws has been a life saver for…
Healthy paws has been a life saver for… Healthy paws has been a life saver for me and my dog. I have shopped around when seeking pet Insurance and this is the one to get! My dog had a very serious illness when she was 14 months old and it would have cost me thousands! They pay out very quickly ! Highly recommend!
Insurer: Healthy Paws
By: Consumer
Denied claims
I have have a level 3 plan my dog has a heart problem so far every medication was denied my dog had to go back for a recheck at the cardiologist it was denied again . What’s the point of having insurance?
Insurer: ASPCA
By: Laura Bub
Quick reimbursement and no hassle
Quick reimbursement and no hassle
Insurer: MetLife
By: NABIL GHARBIEH
I only complaint I have is that the website is down alot
I only complaint I have is that the website is always down when I need to review policy. Your staff was kind enough to send the documents I needed to my email. Other wise so far everything has been good. I have not submitted any claims yet. When I do I hope I will not have problems or rejections. I had to fight to have most of my vet bill paid by Nationwide because they were not reviewing documents. Just rubber stamping them. In the end I have to make numerous call and send documents to them 3 times. Finally I got some with a heart to look them over and they paid according to the policy. In the End, My dear Gracie passed away. It was a very stressful time. I hope I do not have to fight to have my bills paid per the policy. I'm putting my trust in this company. I hope I don't get burned.
Insurer: Embrace
By: JA
Claim I filed was reviewed and approved within a reasonable time. I appreciated the detail provided for what was covered, etc.
The claim I submitted was timely reviewed and approved. It helps to upload all my pet’s medical records for the review.
Insurer: Fetch
By: Phyllis
Painful Claim Process/Denials, Constantly Re-opening
I've submitted multiple claims where I have to make sure that this team processes the claims AT ALL, let alone CORRECTLY. I've had to call to review the history & notes. I've had to explain countless times that they have everything they need. I've had to ask to re-open claims that are closed either without explanation or the denial reason is false. My dog had a very painful surgery where this company simply wrote 'pre-existing' and closed the claim. The diagnoses were just made in the same policy year, 5 months ago. Previously, I've tried to submit a claim on the portal and it was not working (shocking!). I messaged customer service and was told to submit by email. I forwarded everything they needed to process countless times - and finally was told because the policy number was not in my email subject, they simply ignore it. I've spent countless hours managing these claims. It's a second job to get what you already paid for (if you even get approved for what you pay for!). Excruciating process every time. People do not have time for this. Most reps are kind when I have to call in. Some are very rude and incompetent. Unfortunately, you can't trust that you will be supported and get what you are paying for with this company.
Insurer: MetLife
By: OB
Very dishonest organization
Very dishonest organization. You will not get anything from this. You will be wasting your money if you try to use these people. You will not get paid anything for a spay you will not get paid anything for their wellness. You will not get told the small detail details in their policy that make it easy for them not to pay you. You will be stolen from. You are a fool if you use Fetch pet insurance. This is my experience. I had them for almost a year and they are liars and thieves.
Insurer: Fetch
By: Houston Hayes
the app is easy to navigate to submit…
the app is easy to navigate to submit claims and see EOB's. However, I did not realize there was a 90 day time limit to submit claims, it was never mentioned previously that I recall.
Insurer: MetLife
By: customer
My claim was processed quickly and the…
My claim was processed quickly and the payments sent promptly.
Insurer: MetLife
By: Mary Adams