Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Peace of Mind
I have been with Pets Best for over 15 years, and I couldn’t be happier with their service. They have consistently been reliable, professional, and prompt in processing claims. When you’re dealing with a sick or injured pet, the last thing you want is stress or delays, and Pets Best has always come through. It’s comforting to know they’re there when you need them most. I highly recommend Pets Best to any pet owner looking for dependable insurance.
Pets Best sucks
Awful experience. It took over 6 weeks just to tell me my clam was denied. In the meantime, the kept sending me automated messages apologizing for the delay. If my claim wasn’t covered, why the delay? I inquired many times and never got a response. Totally useless company.
2nd claim filed.
L the claim process is easy breezy on the app. Iff you have a bank account attached to the app, they will directly reimburse you by auto payment within 3 to 5 business days. They’ve been the best!!!
Stay away from Filthy Paws
Stay away from Healthy Paws. I have been paying the premium for 5 years, changed it to 80% reimbursement with 250 deductible. My dog has had 2 incidents in those five years. Last Thursday, we spent $692, we received back $197. READ THE FINE PRINT, this is what happened, they take the 250 deductible from the reimbursement of the 80% not from the total amount. FILTHY PAWS.
Insurer: Healthy Paws
By: Lorenia YR
Claim process
Filing a claim is easy with the app. Claims and reimbursements are processed quickly.
Insurer: MetLife
By: customer
It is so easy to use
It is so easy to use. Just upload my documents and I see a reply in a couple of days.
Insurer: MetLife
By: Mika Bayless
Claims processing was fair and fast.
Claims processing was fair and fast.
Insurer: Healthy Paws
By: Laura Sandoval
Very quick reimbursement for emergency…
Very quick reimbursement for emergency surgery visit.
Insurer: Healthy Paws
By: Elsy
Avoid
I paid premiums to Nationwide Pet Insurance for eight years straight. No missed payments, no claims abuse, nothing. Then my credit card expired and the payments stopped. Instead of contacting me by email, phone, or any modern method, Nationwide claims they sent snail mail. I never received it — and yes, there was a move involved, which makes their reliance on physical mail even more absurd. Now the punchline: because of this technical lapse, my pet is suddenly “too old” to qualify for illness coverage, and Nationwide refuses to reinstate the policy, even after I offered to pay all missed premiums in full. So after nearly a decade of loyalty and thousands of dollars in premiums, Nationwide’s position is basically: “Thanks for the money, but one administrative hiccup and you’re out forever.” To make it worse, I have another pet still insured with Nationwide — on a different payment method — and that policy remains active. The only difference between my two pets is a billing technicality. That tells you everything about how this company operates. This is not insurance. This is a trapdoor business model: happily take your money for years, then use a paperwork technicality to permanently drop coverage right when your pet is most likely to need it. I’ll be canceling my remaining policy and taking my business elsewhere. If you’re considering Nationwide, understand this clearly: your coverage is only as real as their willingness to keep you enrolled, and they have zero interest in doing that once your pet becomes higher risk. Eight years of premiums bought me nothing but a lesson. Avoid this company.
Insurer: Nationwide
By: Cam
so easy to file a claim and the…
so easy to file a claim and the response time is fantastic
Insurer: MetLife
By: Donna