Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,617 total


April 19, 2018

I have the very best insurance for our loved one.

Nationwide is one of the very best insurance protection products you can have for your pet. Our love one, Guy, is very well taken care of by Nationwide.I have never had problems with Nationwide paying any claim. especially with the electronic payment, they pay very quickly....

Insurer: Nationwide

By: Carl

Useful
April 19, 2018

I wish I had this insurance for my other dogs years ago.

Claims are easy and fast.

Insurer: Nationwide

By: Jenifer

Useful
April 19, 2018

I would not be without this insurance.

This insurance has been a God send. Our. Dog had a torn acl and this is a very expensive operation. We had to have our dog operated on because we didn’t want him to be crippled. I do not regret buying pet insurance grow ASPCA. Their app has made it totally easy to make a claim.

Insurer: ASPCA

By: Martha

Useful
April 19, 2018

AVOID AT ALL COST, or it will cost you!!!

If I could give less than 1 star, I definitely would! Save yourself the heart ache, frustration, and money and deal with a different insurance company - I certainly regret my decision to go with Pets Plus Us! A few weeks ago our 7 year old chocolate lab began drinking more water and having to urinate more frequently than usual - NO other symptoms (no fever, normal appetite, normal activity levels). Took him to our vet immediately (symptoms started on a Saturday and we had him to the vet by Tuesday morning - their first available appointment) - after a rectal exam, blood work, x-rays and an abdominal CT scan, it was determined that he had cancer in an anal gland which had spread into some lymph nodes. I asked my vet what he thought about likelihood of coverage... we had to make a decision about how to proceed. Our vet admitted he had never dealt with this particular company before and certainly couldn't speak on their behalf, but based on experiences with other insurance companies and the fact that there is NOTHING in our dogs medical history associated in any way with this cancer, he said he'd have an issue if our claim were to be denied. A claim was submitted for the diagnostic invoicing and emergency surgery was booked with a specialist to remove the cancer and hopefully save our beloved dog's life... Today I received an email showing the submitted amounts, noting $0.00 reimbursement and an explanation that "we are unable to reimburse your treatment expenses for Perianal Adenocarcinoma as this medical condition is pre-existing to the inception of your policy"... We have NEVER had ANY vet provide medical advice regarding anything to do with cancer and our dog has NEVER received treatment for, nor displayed signs or symptoms of this illness prior to 3 weeks ago. Don't be mislead by their website which specifically notes that CANCER is a covered illness and lists diagnostics, illness and surgery under "What's covered?"... We've never had any previous issues related to this cancer diagnosis and yet here we are being denied coverage(also note, cancer is not on our list of exclusions which was provided after coverage / payments began)! I can't even begin to explain how devastating this is - it has truly added exponentially to what is already a sickeningly stressful time for us!

Insurer: Pets Plus Us

By: Terri

Useful
April 19, 2018

The claims process is quick and easy.

The claims process is quick and easy. Benefits are delivered as promised. Any ineligible items are explained to my satisfaction. Thanks Trupanion!

Insurer: Trupanion

By: Gayle

Useful
April 19, 2018

Your submit a claim button does not work.

Your submit a claim button does not work. It was much easier to submit claims with your old website. It's one of the reasons I loved trupanion.

Insurer: Trupanion Canada

By: Lisa

Useful
April 19, 2018

Trupanion has not let us down!

Trupanion has not let us down! The company of VPI we had on our first Boxer was not good because they had breed discrimination! I like the ease of making a claim even when going to a specialists! Or ER Veterinarian!

Insurer: Trupanion Canada

By: Michell

Useful
April 19, 2018

Have always been fast to answer any questions

Have always been fast to answer any questions I’ve had and are very quick with sending a check for my claims... and my dog has had many many... GREAT INSURANCE IF YOU HAVE AN ENGLISH BULLDOG!!!

Insurer: Trupanion

By: Nicole

Useful
April 19, 2018

Very friendly and helpful

Very friendly and helpful representatives every time I have spoken to them on the phone. I receive confirmations of receipt of claims sent in by my vet in a timely manner.

Insurer: Trupanion

By: Tamara

Useful
April 19, 2018

The form was easy to fill out

The form was easy to fill out and upload as well as the receipt from the vets office. The response time was minimal and faster than my own insurance claims. Great customer service.

Insurer: Trupanion

By: Beverly

Useful

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