Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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WASTE OF MONEY. Worst claim service Claims always rejected
This use to be a good company but now they reject every single claim brought to them. They collect premiums and don't pay out. Waste of your money to buy pet insurance from this company, or most of the other companies.
Insurer: Pets Best
By: Ada
Just trying to hurry the process through.
Just trying to hurry the process through. Seems to be a delay at the vet office
Insurer: Trupanion
By: Nicki
Every claim we make our premium seems to then go up and has become unaffordable.
Every claim we make our premium seems to then go up and has become unaffordable. The last claim was closed while we were away and the claims center ASSUMED even tho it said recurring leg issue it couldn’t be related to our dogs previous surgery. No phone call. Was not impressed being charged a deductible. The issue was resolved by paperwork and having to involve the vet again and take away from her work after she already filled forms out at time of first appointment.
Insurer: Trupanion Canada
By: Rebecca
I was amazed at how quickly Trupanion resolved my claim.
I was amazed at how quickly Trupanion resolved my claim. I expected it to be complicated and I expected a struggle. But I received email updates as soon as Trupanion received my vets claims, and I received a check less than a week later. Honestly, I never expected it to be this simple.
Insurer: Trupanion
By: Roberta
Your quick response to my claim with Herman
Your quick response to my claim with Herman
Insurer: Trupanion Canada
By: Chester
I have had pet insurance for 2 animals and itbis a great product.
I have had pet insurance for 2 animals and itbis a great product. Filing claims is super easy.
Insurer: Trupanion
By: Paulette
Very easy to work with and quick turnaround on claims.
Very easy to work with and quick turnaround on claims.
Insurer: Trupanion
By: Lisa
for the most part,
for the most part, claims are processed very quickly - customer service is outstanding, except for the evening of May 2 between 5:00-6:00pm when I was on hold for over 25 minutes and had to ultimately hang up.
Insurer: Trupanion
By: Elizabeth
EXCELLENT Pet Insurance!!
WOW!! An insurance company who cares about their clients AFTER an episode!!! So glad I picked Healthy Paws to insure all our "critters"! Our cat, Hannah, had to have an eye surgically removed due to injury and infections and Healthy Paws completed our claim as fast as any insurance company I've dealt with in the past! Just yesterday, I received an email from them asking how she was doing. I HIGHLY recommend Healthy Paws to anyone looking to get pet health insurance!!
Insurer: Healthy Paws
By: Dori
They Refused My Claim Even Though The Vet Wrote The Cause Was Not Due To Peiodontitis
This occured a few years ago but I just discovered this review platform. My Samoyed was around 8-9 yo at the time and I had Pets Best insurance from age 3yo. For his birthday & Xmas he would get a whole raw knuckle bone to gnaw on. This one happened to be a little smaller and he was able to bite directly down on it instead of scraping down the side; It resulted in him fracturing a molar. The cost for extraction, anesthesia, etc was approximantly $1000. Since it was accidental I thought Pets Best would cover it, However, he had some minor to moderate gingivitis/periodontitis (tartar accumulates faster in older dog's mouths) on certain hard to reach areas of his mouth which the vet noted, Pets Best deemed that the fracture was caused by this and by the natural wear & tear of aging. I asked that the claim be reviewed and my vet was nice enough to submit a letter stating that there was no indication that the tooth was at risk from either of these causes. It took several months before that got back to me. Pets Best still denied the claim and paid nothing! Over all those years, I had only previously filed claims for minor stuff usually not even making my deductible. There were only 2 not very expensive procedures they paid me for that didn't total more than $800, I had been paying $800-1200 annually for all that time!!! They also had an annoying poiicy that if you don't submit your claim within a certain time period it expires. I immediately switched pet insurance companies and will never use them again for any of my pets, For all my new dogs, I've use Healthy Paws I know insurance companies are in it to make money but customer loyalty & satisfaction doesn't compare to making a bigger profit for Pets Best.
Insurer: Pets Best
By: Wendy