Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Positive Experience
This was a very positive experience, both times. I called about the same issue twice, because when I got off the phone the first time, and looked at my notes, I was confused. So I called back to ask some questions.
Insurer: AKC
By: Anita
It is very easy
It is very easy and fast to submit a claim.
Insurer: Trupanion
By: Kerry
Great pet insurance
I think Trupanion is a great pet insurance company however the yearly increase of premium is very high. Also Trupanion made mistakes in the past including the laser therapy in the core coverage and I don t feel it is right how the matter was handled. Also as a veterinarian that not only is a trupanion user but also recommends trupanion to all my clients (I don t promote any other pet insurance other than trupanion), I am very unsatisfied about the fact that trupanion accepts claims from providers than are not veterinarians despite stating that only services provided by licensed veterinarians are accepted. My complain is more from a professional point of view. I'm referring in particular to Canine Fitness Center.in Calgary where there is no licensed veterinarian on site. Dr. Catherine Pampiglione, DVM
Insurer: Trupanion
By: Catherine
Trupanion has never cancelled my policy
I have been with Trupanion since I bought my beagle 9 years ago and am so glad I did. He has had many incidents and also condition that requires daily maintenance and Trupanion has never cancelled my policy. I know of others that have had insurance with other companies and had their policies cancelled. It is really important to maintain all annual visits!
Insurer: Trupanion
By: Leanne
Peace of mind
Our dog has several on going issues, I’m so at peace every time he has to go to the vet because I know that Nationwide pet insurance is behind us. I would not have a pet without health insurance and Nationwide has always been there.
Insurer: Nationwide
By: Durell
Healthy Paws comes through again and again
I found my boy through Petfinder four years ago and i thought it critical to have a good health insurance plan for him. I did a lot of online searching and questioned many friends with pets and determined that Healthy Paws suited my needs. I couldn’t have made a wiser choice. Turned out that Petey had problem knees and the year after he joined our family, he tore the cruciate ligament in his right rear leg. The corrective surgery was major and expensive, and no questions asked, Healthy Paws covered 90 percent of the cost. I filed the claim, and in a week I received reimbursement. 50 percent of dogs who tear the cruciate in one leg may tear it in the other, and that’s wxaxtly what happened with Pete. This surgery was even more serious because his kneecap required repair as well. He’s home two weeks now from surgery and doing well and Healthy Paws came through again. The check was in the mail within a few days of submitting the claim. The staff there is friendly, responsive, and dependable. I couldn’t ask for more. There have been moderate yearly premium increases, but that’s to be expected and they seem completely fair. I recommend Healthy Paws highly. They have provided me with a sense of security that makes taking care of my family member much easier and less challenging than it could be without them.
Insurer: Healthy Paws
By: Michael
Couldn’t be more pleased ..
We have been with Healthy Paws since Feb 2018. Without a doubt it has been the smartest decision for Pet Insurance we could have ever made. Recently our puppy had a horrible accident with a pickup truck. As a result, Riley had to have two intense surgeries for a broken femur and fractured pelvis. We are fortunate that Riley came through surgery (surgeons able to save her leg) and she now faces a lot of therapy and rehab work ahead. Healthy Paws has been with us every step of the way .. from easy claim submission (all online.. nice website) .. great support from care and claims processing and quick claim reimbursement (claim settled in approx 1 week !).. We would highly recommend Healthy Paws to any/all pet owners .. They actually care about the pets they insure .. we have a long road of recovery ahead .. but .. we feel better knowing that folks at Healthy Paws are with us !
Insurer: Healthy Paws
By: Paul
Usefull and Helpfull
Great experience and great claim processing system
Insurer: ASPCA
By: Isabelle
So Happy I Joined Healthy Paws When my Dog was a puppy
I had a very stressful time when I found out my 7 y old Standard Poodle had a mass on his liver. He also had some cardiac irregularities as well. He had to have lab tests, chest x-ray, ultrasound, Cardiac consult at UC Davis, consult with Oncologist and ultimately surgery. As anyone who's had an emergency with their dog know all of those tests and consults really ad up. Thank goodness for Healthy Paws! Once I fulfilled our deductible they covered 90% of all treatments and meds required to get my boy back up and running. Submitting my claims was super easy, I just scanned the required documents and emailed them to their claims department. Their response was within the next couple of days and the checks followed shortly after. I'm horrified to think what it would be like if I hadn't purchased their insurance when I first got Rudy as a puppy. As a result Rudy my Therapy/Comfort Poodle will be back to work making people happy!
Insurer: Healthy Paws
By: Pam
Caring and great customer service
We've been with ASPCA Pet Insurance for, oh, 9 or 10 years now for our 3, now 2, cats. A few years ago they changed the structure of their policies, but let existing customers keep their existing policies, which was great because it was more financially advantageous for me to stay where I was. As my cats have aged, more problems have cropped up, and ASPCA is doing a great job of covering their care. When my boy came down with untreatable cancer and we had to euthanize him, ASPCA was very caring, sending a sympathy card and even calling with condolences. Submitting claims online is very easy, reimbursements are fast, getting coverage estimates is also a snap, and every person I've spoken to has been great. Honestly, I think they've upped their customer engagement game in the last few years because I'm getting a lot more communication from them than I did when we first signed up.
Insurer: ASPCA
By: Kate