Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Vet visit for hurt paw
I am happy to have Nationwide insurance, and am happy with thr coverage. An opportunity for improvement is to pay claims more quickly, right now this is very slow
Insurer: Nationwide
By: Diane
Extraordinarily poor communication
The coverage seemed clear - stated deductible and 90% reimbursement, but communication on what would be covered has been really poor. I called to see if a dental cleaning for a particular amount would be covered @ 90% since my deductible was met, and was told it was. Two weeks after my claim was submitted, I was told it could take up to two weeks to process my claim, and they would not be able to tell me whether or not it was covered until then. When I explained I was told when I called before the treatment that it was covered, I was just checking on reimbursement, the person I spoke with said they never pre-authorize, and I never should have been told that. So now I spent nearly $1000 out of pocket for an optional dental cleaning, that may or may not be covered. Horrible, misleading, inconsistent communication. I've never heard of ANY medical insurance of ANY kind where you couldn't find out BEFORE you had any service how much would be covered. Worse yet, that I the person I spoke with before said it was covered, and only after I went out of pocket someone else tells me it may not be.
Insurer: Nationwide
By: Jill
Claim challenges
Claim information was vague. Now it's hard to get back to the vet to get more information to get claims processed. The technical diagnosis, well there isn't one for a puncture on the paw pad, at least my vet didn't put one. I still have a couple of claims like this. I get off same time as doctor closes.
Insurer: Nationwide
By: Lee
Never disappointed by your service
I have been with this company approximately 5 years and every claim has been handled promptly and fairly. Thank you for always caring for Mailo!
Insurer: Nationwide
By: Lauren
Your pet insurance is the best.
Your insurance is the best! I recommend it to everyone who has a pet. Forms are easy. Reimbursement is great and timely! A must for pets and pet parents!
Insurer: Nationwide
By: Laura
Cyrus can run after a ball for the first time in his life!
Our rescue dog, Cyrus & his "twin" sister, Sadie, were BOTH born with severe bilateral hip dysplasia. We tried conservative medical management therapies to help them like dietetic changes, prescription meds, PT, underwater treadmill therapy, but both eventually needed a total hip replacement. Both dogs underwent the THR in Jan & have just finished a 5 month recovery & are doing fantastic w/their new hips! Nationwide has been there every single step of the way for us. Without our pet insurance, I don't know that we would have been able to provide the care these pups needed and will continue to need. Knowing we can rely on Nationwide to help us provide the best possible care for these dogs has been such a relief and comfort to us - there truly are no words to describe the feeling.
Insurer: Nationwide
By: Wendy
Nationwide is there for you and your pet...
Nationwide has been a very good insurer for our frenchie, Astor. Unfortunately, one thing they don't tell you when you sign up is that if you want the best plan, you need to request that at your renewal. Since our dog has had so many issues with allergies, we were unable to upgrade him to the highest plan, which would have covered his neutering. I would say, overall, the coverage has been great once you meet your deductible. Also note that there are different tiers and you need to check what is covered under each, because for instance neutering was not covered under the second tier plan which we have.
Insurer: Nationwide
By: Shirah
Nationwide Pet Insurance helped us when we needed it most
If we didn't have Nationwide Pet Insurance, paying the vet bill for our dog's emergency would have been difficult. Filing the claim was easy and we received our refund quickly. I'd highly recommend it.
Insurer: Nationwide
By: Jean
A must have
I have been with this insurance since my dog was a puppy (formerly VPI) and it has more than paid for itself. It’s great to know that whenever I go to the vet that everything is usually always taken care of after my deductible is met.
Insurer: Nationwide
By: Kristin
Great Experience
You guys are great and I have no complaints about service or claim payment.
Insurer: Nationwide
By: Dana