Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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pay claim faster!
i have had this insurance for all my dogs since 2006. its easier to submit the claims but it seems to be taking longer for them to be processed. also i have the direct deposit thru Chase but thats another 3 days! originally things were processed with 10 days.
Insurer: Nationwide
By: Diane
Good experience but it could be improved
I signed up for pet insurance through an employer discount. I was very impressed with the marketing material and the fact of the quick turn around time for processing claims. When I went through the underwriting review, I asked if medical records would be needed now or later. They said no records are needed and if they were, they would request them from the veterinarian. However, when I submitted the first claims, I waited 30 days only to be advised records are pended and asked me to obtain the records. I was a little disappointed and frustrated that I waited 30 days just to be told records are needed even though they could've requested it from the vet directly (I believe it is in the fine print when I signed up). I requested records and was told I needed to allow 30 days for review. 30 days came and went. I had to call several times and finally on the 4th call, it was escalated... this has been well over the 30 day period. I wasn't happy and contemplated on switching insurance companies. I really hope the claims review process can be improved upon. On the bright side, once the payment is released through Chase, it is easy to sign up and the funds are deposited the next day.
Insurer: Nationwide
By: Tony
Good experience but it could be improved
I signed up for pet insurance through an employer discount. I was very impressed with the marketing material and the fact of the quick turn around time for processing claims. When I went through the underwriting review, I asked if medical records would be needed now or later. They said no records are needed and if they were, they would request them from the veterinarian. However, when I submitted the first claims, I waited 30 days only to be advised records are pended and asked me to obtain the records. I was a little disappointed and frustrated that I waited 30 days just to be told records are needed even though they could've requested it from the vet directly (I believe it is in the fine print when I signed up). I requested records and was told I needed to allow 30 days for review. 30 days came and went. I had to call several times and finally on the 4th call, it was escalated... this has been well over the 30 day period. I wasn't happy and contemplated on switching insurance companies. I really hope the claims review process can be improved upon. On the bright side, once the payment is released through Chase, it is easy to sign up and the funds are deposited the next day.
Insurer: Nationwide
By: Tony
Very pleased with ease of service
I'm so grateful that we selected ASPCA for our pet insurance. The process for filing a claim was simple and processed fairly quickly. I hoping that our pup stays healthy, but it's great to know that in the case of accidents or illness we have coverage.
Insurer: ASPCA
By: Gretchen
Nationwide exceeded expectations in both reimbursement amount and speed of reimbursement in responding to our dog's back injury!
We were besides ourselves when our beloved dog Josie was clearly in pain and we didn't know why! We brought her to the (great) emergency vet, where they told us she likely had herniated discs but they wanted more information before recommending treatment. We wanted to get to the bottom of the problem so we could start to make her better! We had an MRI done, knowing that we would get some level of reimbursement and feeling like the cost would be worth it to help our pup. After a long several days at the vet and multiple prescriptions later, she has been feeling more like her happy self - and we are so relieved. We were thrilled to get a significant portion of our emergency vet costs reimbursed within a few days or our submission. We are so grateful! Thank you!
Insurer: Nationwide
By: Nancy
Long time to process claims
Happy will all so far except claim process time seems excessively long.
Insurer: Nationwide
By: Sheri
wonderful insurance to cover your furry best friend
We had an unexpected illness when our baby Buffy had several seizures out of the blue and was put through a battery of testing and an overnight stay in ICU. When she was diagnosed with idiopathic epilepsy we breathed a sigh of relief when medication helped and she has not had another seizure since. ASPCA health insurance really came through for us. Wonderful.
Insurer: ASPCA
By: Tammy
payments
The only problem I have with nationwide is that I think they take way too long to reimburse
Insurer: Nationwide
By: suzanne
everyone needs trupanion
Its great coverage and every pet owner needs to know about trupanion.
Insurer: Trupanion Canada
By: Laureen