Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Impressed with the quick turnaround.
Impressed with the quick turn around to process and pay the claim!
Insurer: Pets Best
By: Kathleen
Filing was simple.
Filing was simple, and I received confirmation it was received. Then I was notified it would take a bit more time than normal. All of this was greatly appreciated and actually unexpected. Shortly thereafter the final decision was communicated- in my case applied to my deductible. I can't ask for anything easier.
Insurer: Pets Best
By: Joanne
Pets Best was there every step of the way.
My kitty has Inflammatory Bowel Disease (IBD) and in order to treat that he is on long-term medications (an anti-inflammatory and a steroid). This claim was for a prescription renewal, but Pets Best was there every step of the way through the diagnosis which included a biopsy (in cats, not an easy undertaking).
Insurer: Pets Best
By: Jocelyn
Claims are handled quickly.
Claims are handled quickly. Did have a hard time getting thru when I called in with a question. An email was never answered.
Insurer: Trupanion
By: Kendra
Trupanion assured coverage
I was so worried about my dog needing surgery and the cost was astronomical.. Trupanion called me and assure me they would be covering this issue.. This kind of thing is the reason I have insurance.. thank you so much!
Insurer: Trupanion
By: Victoria
Amazing service
We've been with trupanion since Marley was a baby. We've never had to submit any claims, and even wondered if it was worth the monthly payments, since our pooch was in quite good health and we couldn't imagine anything happening. WELL, aren't we happy we stayed??? There was a medication incident, and needless to say, we were worried. Thanks to trupanion, we didn't have to worry simultaneously about the cost of his care, etc. Claims processing was super smooth and processed very quickly. We are very happy with this service.
Insurer: Trupanion Canada
By: Linda
MAXIMUM KUDOS
Never in my 84 years have I ever received a claim settlement in less than 48 hours!!!! Trixie and I thank you for your helpful pet Embrace health, work and play e-mails, and the prompt, speedy claim settlement......MAXIMUM KUDOS
Insurer: Embrace
By: Anthony
Waiting 4 months to find out that my dogs' claims denied because of pre-existing conditions. Not!
I am just VERY disappointed that I had to wait almost 4 months to get a response on my pet claims! (October 7th- next week would be 4 months!) When I first inquired about the pet insurance- I was told that everything I was asking about for our soon to be 16 year old beagle and 12 year old Walker Coon Hound- would be covered. That is why I chose to get insurance for both pets. Then, when I submit the claims- I am told that these are pre-existing conditions and nothing is covered. How are abscessed teeth not covered? Kidney failure? Really? I shared my utter disappointment and wanted the claims to be reconsidered. I was told I would need to write this up rather than having the representative advocate for me/us. After the 4 hour "paper review", I thought that the representative could help me. Since nothing is covered (at least in my opinion), I asked that the insurance is not renewed next year. She told me that she could not do that- that I needed to manually do that in January. I am just very disappointed in the service and support.
Insurer: Nationwide
By: Ann-Marie
Quick and easy.
The whole process was quick and easy. Got my refund within the week.
Insurer: Pets Best
By: Tamie
Wellness Claim
I logged on to submit a Wellness claim for Evie's spay and was a little confused about what was needed. Started an online chat and was helped quickly to complete the process. I submitted the claim and received an email confirmation and a couple days later an email indicating that the claim was approved and a check was on the way. I am very happy about the promptness and excellent communication chain.
Insurer: Embrace
By: Kim