Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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NPI Insurance
I am so pleased with Nationwide Pet Insurance. My best friend has a lot of medical problems and the costs are astronomical. Thank goodness for Nationwide.
Insurer: Nationwide
By: Michael
Amazing Experience all around
I could not be more pleased with Nationwide pet insurance. Every single time Riggs does something to hurt himself I never worry about the cost. I also don't stress about filling out a cumbersome claim form because it literally couldn't be any easier. So all around I am very thankful for ya'll and your service!
Insurer: Nationwide
By: Patrick
Time sent in processing and type of communication
Based on the times we live in I think it takes too long for the claim to be processed. Also you guys only prefer to communicate via email which made sense several years ago. Text messages, and live chats on the site is today's preference. Need to get a little more efficient with your processes and communication. Also submitting a claim as an attachment on the site should be offered to your clients. Faxing is so outdated. Emailing is an additional step that can be avoided.
Insurer: Nationwide
By: ZAEENA
Reimbursement
The service is great. I just wish it wouldn't take so long to get reimbursed.
Insurer: Nationwide
By: Donna
I am so happy and relieved to be able to have Weenie covered under Nationwide.
I am happy I made the decision to have pet Insurance with Nationwide for my Weenie. He is covered under the Wellness Plan and Major Medical so he is able to be caught up on his vaccines and yearly check up and has helped Tremendously since he has gotten sick.
Insurer: Nationwide
By: Nohemi
I've been very pleased with the injury/accident portion of the coverage so far!
The reason I am giving an 8 on a scale of 1-10 is because the wellness part of my coverage is not what I expected. I am pleased with the injury/accident benefits though. They have covered everything I have submitted thus far. I have been pleasantly surprised!
Insurer: Nationwide
By: Jamie
Quick and easy
I was a long time member of PetPlan. Everytime I had to file a claim with them I could feel my anxiety go up. Would it be approved? Will I have to appeal? Is the customer service going to be terrible? When I filed my first claim with Nationwide, I had concerns it would be the same experience I had with PetPlan. To my surprise, the process was quick and totally painless. Customer service reps were friendly and informative and my claims were reviewed in a timely manner. Dealing with a sick pet is stressful enough, you dont want to have to stress about your insurance plan too and, so far, with Nationwide, you really dont have to. Thank you and I am so so glad I made the switch.
Insurer: Nationwide
By: Emily
Pets Best is fantastic, great coverage with an easy process and fast reimbursement!
Pets Best has been a great experience and help for an unhealthy puppy. Claims were covered quickly with great EOB’s and it very user friendly. I recommend Pets Best on Facebook pet groups every time someone asks. Overall great experience that saved a puppy!
Insurer: Pets Best
By: Lisa
Extremely disappointed!!!!!
I pick up my puppy on a Thursday night, the next morning I left for work he was completely fine. While at work I enrolled in the pet insurance that was given to me by the rescue company. When I got home from work the dog started showing slight signs of a kennel cough. Hours later I took the dog to the vet for a scheduled check up. The vet noted signs of kennel cough on the paperwork. Hours later the dog got even sicker. I had to take him to the emergency vet. He came down with pneumonia and was not eating or drinking and puked over 60+ times. The rescue insisted that trupanion would cover the vet expenses. Since the vet I took him to for the check up made a note that he showed signs of kennel cough it screwed my claim and now they are claiming it as pre-existing condition. The dog came to me healthy and within 12 hours of getting the insurance his body was shutting down and he was dying. I am so upset and feel that I was taken advantage of. My free trial was coming to an end and I have been debating whether or not to keep my insurance with trupanion. Well I decided not to reenroll and go with a different company, I was not happy with the service they provided. They never called me to get my side of the story. I waited weeks to hear from anyone. When I called 2 times both people I spoke to were very rude. Extremely disappointed!!!!!
Insurer: Trupanion
By: Danielle
Fast and Good Service
My dog recently jumped off a few flight of stairs in a hurry and tore her knee ligament. The ER and surgical fee were overwhelming but thanks to ASPCA covering 90% of it, we managed to get through. The service agents were professional, sympathetic, and quick to respond to any questions/concerns. We are thankful that we were covered in our time of need.
Insurer: ASPCA
By: Charles