Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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These people are great
I have used Nationwide for several years now, And unlike other insurance, I have never felt like they are looking for every excuse possible not to pay a claim. They process every claim in a straightforward manner with no confusing "double speak", and you get a fair and prompt settlement.
Insurer: Nationwide
By: Kathleen
Great Customer Service
I contacted Nationwide to dispute a claim payment for Dixie and the Customer Service Agent immediately assisted and found that there was indeed an error with the claim payment and would assist in correcting this. The same Customer Service Agent called the next day to advise that I could expect the corrected amount within a couple of days. She also advised that another claim from a previous vet visit was still open and I should send in some supporting documentation for services to get the reimbursement due. Overall great customer service, very willing to help and answer questions and making sure that every claim submitted is processed and reimbursed to the satisfaction of the customer. I'm very happy with Nationwide.
Insurer: Nationwide
By: Jens
Excellent Service
We have had two surgeries for our male cat in the past two years. In both instances Healthy Paws paid our claims exactly as our policy stated, and our reimbursement was sent to us very quickly. The surgeries for our cat were in the thousands of dollars, so having 80% reimbursement is a huge relief. The process was fairly simple, and we are very happy with the services we have been provided.
Insurer: Healthy Paws
By: Jennifer
Highly Recommend Nationwide Pet Insurance
Nationwide Pet Insurance gives me peace of mind! After talking to people who have insurance through other companies, I truly believe that Nationwide is the best! Customer service has always been friendly and helpful and my claims are generally processed very quickly. I love the direct deposit option as well!
Insurer: Nationwide
By: Betsy
Easy to work with.
Nationwide pet insurance was easy to deal with. I simply sent in copies of all documentation. Within a month I was refunded. Unfortunately, my dog had an issues with her wound and had to basically have the entire process repeated. Thankful I had pet insurance to help with the cost.
Insurer: Nationwide
By: Jessica
Best Pet Insurance Carrier out there!
Nationwide has been excellent for payments and has been very fair. I will continue to use them for Lacie, my miniature schnauzer, and future furry family members! Turnaround time could be a little faster as I typically wait 3-4 weeks for reimbursement to be received.
Insurer: Nationwide
By: ASHLIE
I received reimbursement in a timely manner.
I’m satisfied with the coverage and knowing that Nationwide is there for the upkeep of my dog’s health as well as for any emergencies.
Insurer: Nationwide
By: Lexa
You and your dog need this insurance
Hi there. It's our first dog as a family and I made sure we had her insured from the first day we received our puppy. When she was just over a year old, she got really sick with something she must have eaten. It's like with your child, you worry so much and you don't really think about the cost. The vet's here hit you hard with emergency treatment and I was a bit in shock. I wasn't sure if, what she had, was covered by my insurance but I didn't have time to research that, I just wanted her to get better. Luckily she got better quite fast with the treatment she received. A few days later I sat down and prepared for hours of online claim filing but I was surprised that I was done in less than 5 minutes. It took a bit long to get an answer regarding my claim. But when I finally got the letter and an email that she was covered for the entire amount minus our deductible, I was sooooo happy. Thank you Nationwide!!!
Insurer: Nationwide
By: Sandra
Easier & quicker than I expected
Usually, anything having to do with insurance is not considered "quick" or "easy" but this claim was an exception. I've had an accident & illness pet insurance policy on both of my now elderly Poms for 10+ years & never had to make a claim until recently. The oldest developed Cushings Disease but we had to go through multiple testing & other treatments to find that out (process of elimination). At the same time, the other one had to have several teeth extracted. I submitted all of the relevant bills from my vet as required & found it was an easy process. I chose to have the reimbursement direct deposited & it was in my account within a few weeks. I'd much rather my girls stay healthy so I don't need to submit a claim but when you find you have to it's a pleasant surprise when the process is quick & easy.
Insurer: ASPCA
By: Kathi
Amazing responsiveness
Due to personal medical problems my pet claim wasn’t filed within the grace period for last year. While asking for clarification of the rejection, I was told to ask for a new review since I had been incapacitated. They reviewed it again and paid it!!!!! I am amazed at the compassion shown to my circumstances. I’d filed one claim last year and was surprised they covered nearly all of it and this was just another big surprise at Embrace’s willingness to pay. Definitely not a typical insurance company.
Insurer: Embrace
By: Betty