Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Best Pet Insurance Ever!
Claims were very simple to file. The time was reasonable for how long I took to get the money.
Insurer: Nationwide
By: Alyssa
Quick answers
This is our first claim experience and I was confused about submission aspects from our Vet Hospital. Ashley listened patiently to all the details and found specific answers quickly! During the conversation she explained about electronic deposit for future reimbursements and took my bank acct info, securely pausing the call-recording while gathering that sensitive information. As soon as I got off the phone and checked emails, there was already the notice that bank data had been entered in my portal. I certainly gained confidence in Pets Best procedures and staff, and have already referred you to a neighbor and a co-worker! Thank you!
Insurer: Pets Best
By: Colleen
Response time is great
Submitting claims with the app is super easy, and the response time is great!
Insurer: Pets Best
By: Julia
Kind assistance
It was my first submission of claims - I was not sure which treatment would be covered or not, so contacted to customer service. Then, I was encouraged to send all vet bills I had - which was easier for me. Pets Best carefully reviewed all the items and provided detailed explanations on each one in regard to whether it's covered/refunded or not. I appreciate their kind assistance -
Insurer: Pets Best
By: Aki
Everything is easy
Everything is easy with Pets Best. I've had them for several years and have never been disappointed. Claims are serviced fast, vets are contacted if more info is needed. Any delay is explained promptly via email. Coverage is the best. I believe it's a few dollars more, but the coverage, the responsiveness, and the pleasant people in customer service all make it worth the extra pennies. Claims are simple to submit too. I haven't one negative word about Pets Best. I boast about them all the time and now have my vet recommending them. I have only high appreciation for Pets Best.
Insurer: Pets Best
By: Jane
Easy with Pets Best
Everything is easy with Pets Best. I've had them for several years and have never been disappointed. Claims are serviced fast, vets are contacted if more info is needed. Any delay is explained promptly via email. Coverage is the best. I believe it's a few dollars more, but the coverage, the responsiveness, and the pleasant people in customer service allmakr it worth the extra pennies. Claims are simple to submit too. I haven't one negative word about Pets Best. I boast about them all the time and now have my vet recommending them. I have only high appreciation for Pets Best.
Insurer: Pets Best
By: Jane
Never regretted after switching to this insurance for both of pets!
Thankfully I have very healthy pets (a dog and a F2B Savannah cat). However, my Pitbull once in a while has one ear problem. Anytime our vet submit a bill - we are almost immediately reimbursed. Any question to a customer service is always accepted with the respect and understanding. Also it's really nice to have "one family" discount for multiple pets. I recommended this insurance to numerous of my friend and no one was disappointed. Thank you for your service!!
Insurer: Nationwide
By: Tatiana
I was lucky enough to find a wonderful employee Nancy who has made dealing with claims so much easier.
Wish that once you submit a claim you could be reimbursed quicker. But the first year I had my puppy she has a ton of health issues, due to bad breeders. I eventually came acrossed a wonderful employee who now I send all my claims to first and she looks over to make sure they are done correctly then forwards to the claims department. She made having pet insurance so much easier.
Insurer: Nationwide
By: Erika
Very happy with nationwide
Been with nationwide for 9 years and never had any issues. A little slow processing claims but overall they are a good company.
Insurer: Nationwide
By: Isabella
If they can find a way to deny claims, they will.
Honestly, I am disappointed with how the insurance denies claims by using pre-existing terms. I said it once, and I'll keep saying it. I already knew Piper had a murmur. I did not take her to the cardiologist to diagnosis the murmur, as it was already diagnosed. Nor, did I take her to the cardiologist to treat the murmur in any way. I took my puppy to the cardiologist prior to having my puppy spay to make sure she could withstand the anesthesia for the spay surgery. It was for the purpose of making sure I didn't make the wrong decision with putting her under. It was determined her heart was strong enough for the surgery, and honestly, finding out the murmur had actually subsided was a plus. But, of course, the insurance denied the claim for the cardiologist automatically saying it was for pre-existing illness. No, sorry... wasn't! Again, what part of the visit diagnosed or treated the murmur? In the notes from the cardiologist, it clearly states Piper is clear for spay surgery. That was the reason for the visit, so I wanted to make a statement about that in this review. I want people to know it is like every other insurance. If they can get out of paying a claim. They certainly will!
Insurer: Nationwide
By: Robin