Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,657 total
Other Categories
Bought for peace of mind but was a Waste of money
Bought the accident policy for piece of mind. My dog simply injured her front leg jumping and running over logs and forest stump while playing with another dog. She came limping up to me and had a limp for a week after. I waited 4 days to observe but thought I'd take her to the vet to get checked out. The vet (who we never met before as she went to another vet for shots and spay) noticed a bit of limping or lameness from the accident in the forest and said to leash walk and rest it. She also said these dogs are prone to elbow dysplacia and it it persists then she would look at that. The dog was fine within the week of her injury. My dog is extremely agile and solid I her stature. She is almost 16 months and has no issues with her joints. The pets plus said they would not insure this claim because it was an illness and possible elbow dysplacia??? I said you could hypothesis about any given ailment. When the vet said if it persist it could possibly be dysplacia which I immediately said no way if you saw her running and leaping around with no lameness or limp you'd know. I also said yo could write this dog may get cancer in 8 years too. Anyway this company would not cover a simple muscle train accident then I'd hate to see what they do in a major incident situation?? Waste of time and money the will deny most claims and find any loop hole.
Insurer: Pets Plus Us
By: Aimee
Prompt service
Embrace quickly reviewed my claim. I received a message from the Claims Team with a person to contact if I had questions. The service feels as personal and as responsive as going to my veterinarian. Yay Embrace.
Insurer: Embrace
By: Daniel
Getting Healthy Paws Pet Insurance was the BEST decision I ever made!
I did extensive research comparing pet insurance before buying. I went with Healthy Paws. I only made 3 payments when my puppy had to have emergency surgery for an obstruction. Healthy Paws provided wonderful customer service prior to the operation. All I had to do was submit the bills and support documentation and i had the reimbursement check within a week! This is a great company!
Insurer: Healthy Paws
By: Lori
Bella
Easy to get a quote,many different levels of coverage
Insurer: Prudent Pet
By: Ben
Helpful for chronic illnesses or suprises
This policy is good for chronic illnesses or surprise illnesses or injuries. My cat was just diagnosed with diabetes. We met the deductible quickly and since then we've been reimbursed 80% of all other qualifying expenses (testing and supplies.) The first check took about a month to come through. When I called to inquire they said they were backed up with claims. But after that it hasn't been more than around 7 business days from the time I submit the claim until I get reimbursed. The only reason I didn't give this policy a 10 is because the premiums more than doubled not too long ago with no warning and no other options. That wasn't cool. But overall, I'm glad I have a policy for my cat.
Insurer: ASPCA
By: J
Not sure this could have been worse.
Trupanion lost my first set of claim forms (2/18/19). Their site was broken so I couldn't get information on its status, and when I called in (3/19/19) they had me resend my forms. On 3/31 I find out a claim for Dog A was mistakenly listed for Dog B, so of course it was rejected! As of 4/6 status on my five invoices is: * pending * pending * pending * mishandled and therefore rejected Trupanion has been been absolutely awful. Any progress at all apparently needs constant prodding from their customers. Their reps are easy to get on the phone but getting a cogent response is like pulling teeth, and DO NOT BOTHER EMAILING. They don't appear to respond to emails at all. I'll update this review if there's some decent work done but outlook is NOT good. My dog is fine, but Trupanion needs some serious work!
Insurer: Trupanion Canada
By: aris
I am happy with Natuonwide
I purchased pet insurance from Nationwide in January of this year. I have filed 2 claims since. One for an injury and one for dental cleaning under anesthesia. I filed both claims quickly and easily using the app. Both claims were completed in 3 weeks and a check in the mail a week later (can receive payment more quickly with direct deposit). I am happy with the service and knowledge my pet vet bills will be taken care of in the event of a serious illness or injury.
Insurer: Nationwide
By: Karen
Always Easy
I am really happy we chose Nationwide for our veterinary insurance. I have never had an issue with my claims and they are always processed very quickly.
Insurer: Nationwide
By: Jessica
Bailey's insurance
Excellent service. Claims are processed quickly. Explanations are always clear and easy to understand.
Insurer: Trupanion
By: Madelyn
Embrace has restored my faith in the insurance industry 100%!
The staff at Embrace are compassionate, caring, and professional. They handled a multitude of invoices and processed all of my claims expediently. They were easy to reach on the phone and via email, and answered all of my questions. I highly recommend this company to anyone who may feel the need to purchase pet insurance, I never imagined that my sweet Molly Mae would get hit by a car but it happened! She survived and we are 100% satisfied with the service provided by Embrace!
Insurer: Embrace
By: Robin