Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,657 total
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Great Service
The claims process was easy. Communications from the company were prompt, and clearly stated next steps and decisions.
Insurer: Nationwide
By: Joyce
Reassuring feeling to know the insurance is there when you need it.
It’s reassuring to know there is a back to help with the cost of vet bills when our boy gets sick. It’s scary not know what could be wrong and how much it will cost. The 24 hr help line is GREAT!! The only negative I can say is that it takes a full 30 days for reimbursement from what I have experienced so far.
Insurer: Nationwide
By: Shauna
Amazing insurance!
We are with Healthy Paws since 2013 and we absolutely love it!!! Very easy to file a claim and very quick reimbursement.
Insurer: Healthy Paws
By: Ada
Great care, but claims could be easier
I'm not sure how to approach the claim issue exactly, but the problem is usually around the requested signed document stating care received, at least in the vets here in CA this us not a common provision and we usually have to repeatedly ask our vets to provide it. Not a huge hassle but an area that could be improved
Insurer: Nationwide
By: Damien
Claims are a very slow process
We wish the claim process would be a faster turnaround
Insurer: Nationwide
By: Janet
Great claim service.
Very happy with the thorough review process and determination. Dental work was covered under the Health and Wellness plan; very transparent with providing info on future claim approvals and disapprovals. I appreciate the heads-up as far as pre-existing conditions are concerned.
Insurer: Embrace
By: Mary
Thank you!!!!
Thank you for the pleasant surprise of helping pay for the removal of his bad teeth!
Insurer: Nationwide
By: Christine
Claims service is outstanding and fair.
We've had several claims this year. Pet's Best has been outstanding. Quick to process claims and decisions are fair. We have no complaints except that we wish our dog wasn't in need of these services. The interface is outstanding and easy to use. Good company!
Insurer: Pets Best
By: Lou
Efficient and Pleasant!
Working with PetsBest is definitely the easiest insurance claim processing you will ever experience. They even sent me a status email when processing took just a little longer than they expected.
Insurer: Pets Best
By: Billie
claims department is incredible slow to repond to emails
Submitting claims has been super easy, but getting an efficient response is frustrating. For example, when I submitted my second claim, I needed to submit additional records, which I did. Following up to see if they were received and the claim could be processed was so frustrating, as there is no update online. When I called I got a service rep who gave me a generic "please allow additional time" - not helpful.
Insurer: Nationwide
By: Jill