Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Wonderful Benefit! Submission Experience Needs Improvement.
Nationwide Pet Insurance is absolutely valuable and I would recommend. However, the claim submission process requires the patience of a saint. My last customer service experience was less than desirable but the Supervisor stepped in when requested, and was knowledgeable, kind, and solution oriented. I give it an A-.
Insurer: Nationwide
By: Samantha
Love pet insurance
It has been so helpful in managing his major medical issues
Insurer: Nationwide
By: Sandra
The pet insurance is great, but accuracy in claims processing is not so good
We really like the Nationwide Pet Insurance, and we like the fact that it is a flat rate not age based, as well as getting multi-pet discount. However, because we have multiple pets, we tend to take more than one pet to out vet each time we have an appointment. This appears to be a problem with claims processing. More than once, I've had to call customer service and get the claim reprocessed because it was either reviewed with an amount associated with the wrong pet or completely processed incorrectly. Customer service is always is always very friendly and helpful, but I would rather not have to call. Also, it would be nice if there were an online form to complete (rather than an Adobe Acrobat form) to use for submitting claims. That way I could just fill out and attach the receipt online instead of doing a lot of scanning of papers.
Insurer: Nationwide
By: Brenda
Service Ratings
Overall, service and response time is excellent. If I could have my ideal situation, it would be that Dreidel's medication for a torn ACL would be covered for more than one year She is still hurting.
Insurer: Nationwide
By: Joseph
I TELL EVERYONE ABOUT NATIONWIDE PET INSURANCE
I think this is my 4th review of Nationwide pet insurance in the 3 years I've had Princess Doobs (a.k.a. Doobie, a.k.a. Widget, a.k.a. Monkey) and so far I have nothing negative to impart. Admittedly, the premium package I purchased when she was 3 months old is perhaps pricey by some standards, but for the most part, it has paid for itself. On those occasions when it seems we should have named her Ms Mishap, it is the peace of mind provided by such a solid policy that wears no price tag. And despite the Oops-es the Doobster has faced along the way, the policy also covers a percentage payment of the basics, e.g. shots, heartworm meds, etc. This the best investment in pet-owning we have ever made. Thank you, Nationwide.
Insurer: Nationwide
By: Joan
Communicative about delays
Claim took over a week but I did receive an email re the delay.
Insurer: Pets Best
By: Alicia
I would highly recommend for anyone looking for Pet Ins, to go with ASPCA.
I’ve been an ASPCA INS. member for a number of years. Fortunately my Pugs have remained reasonably healthy but this past year, my Pug Nina who is 13 now has had a bad health year with several different issues. ASPCA has been wonderful . It’s such peace of mind when I’m in the Vet Clinic To Hand over my charge card knowing it won’t be taking such a hit because of the Ins. The claims are processed amazingly fast. I am forever grateful to ASPCA for what they do, not to mention everyone I have spoken with when I call. Thank you so much ASPCA. Sincerely Iris 😊🐾🐾
Insurer: ASPCA
By: Iris
Thank you for ALL the special attention...
A special 'Thank You" to each and every one of you who worked with me and my veterinarian on my claims for Sampson (Cocker Spaniel, age 15), Sadie Hawkins (Maltese, age 9) and Skylar (Cocker Spaniel, age 5). Each member of the staff that I worked with was not only patient and caring, but showed a genuine concern not only for my pups, but for getting me through the claims process. All of my questions were answered politely and professionally with much attention to detail.
Insurer: ASPCA
By: Catherine
So happy we have nationwide!
Quick recovery of funds very happy we have nationwide! Thank you
Insurer: Nationwide
By: Douglas
Lifesaver
I cannot express how great Nationwide is. We have a policy for all 3 of our dogs. Submitting claims is so easy and I've always received reimbursement quicker than what they state as the turn around time. Their customer service is great. I would recommend all pet parents get a policy for their pets.
Insurer: Nationwide
By: Sarah