Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claims processing a bit slow
I’m well pleased with my coverages on my pets.
Insurer: Nationwide
By: John
Prompt and timely insurance processing
I have submitted bills over the years, and they have always been processed as quickly as possible. I have had the pleasure of speaking to customer service, and the people are kind and show concern for their clients.
Insurer: Nationwide
By: Donna
Nationwide lives up to their word to cover your pet!
My dog has had to have quite a few x-rays and exams to find out why he has been so sick, and each time I submit a claim, Nationwide comes through on covering us. We truly appreciate their coverage.
Insurer: Nationwide
By: Cindi
Nationwide ROCKS quick claim handling and great customer service
Nationwide ROCKS quick claim handling and great customer service. I would recommend highly.
Insurer: Nationwide
By: Virginia
Claim processed very fast!
Very efficient & fast reimbursement for Hannah’s Vet visit. She’s doing great
Insurer: Nationwide
By: Peggy
Don't waste your money
Like any insurance company, they will try to deny your claim on any grounds possible. You can appeal their denial, but that is also a waste of time. You can NEVER talk to anyone in the appeals department and all communication with the appeals department is by email, which is ineffective. The people who answer your calls and sign you up with a policy, are great sales representatives. They sound like they genuinely care about your pet and understand completely how you are feeling but it's all a ploy. If you are convinced you need a pet policy, sign your pet up as a puppy or kitten so that you have all the medical history. Our dog was 4 years old and the appeals department was convinced there was missing records, which there was not and our appeal was denied!
Insurer: Trupanion
By: Wendy
Great company
Great customer service. Very professional, knowledgeable and friendly. Quick claim processing. No surprises.
Insurer: Embrace
By: Kimberly
I can't imagine that there is a better pet insurance company out there
My review of Healthy Paws is a 5*, especially for service and value. I'll start with our back story and then describe how great it has been to deal with them. I will try to touch on some of the points that made me apprehensive prior to signing up in order to ease your nerves. We contemplated health insurance for our first and only pet, but didn't decide to sign up until just before our pup's first birthday. We began by doing some research on some of the most prominent insurance companies that our vet and local pet store promoted. After reading about the companies via reviews (just like this one) and comparing, we decided that we would choose Healthy Paws, and we are SO HAPPY we did! It is so easy and painless to deal with Healthy Paws! We chose the 90% plan. So, we pay the vet bills up front and submit an image of the paid receipt into the mobile app or website. Then, Healthy Paws reimburses us 90% of all qualifying charges after the deductible has been covered. It seems like everything is covered except for preventative care, like: booster shots and annual visits. Things that we have had covered were: x-rays, a knee surgery, medications and physical/rehab therapy. Once we have submitted a claim (a process that takes less than 2 minutes), we receive email notifications until we eventually receive our reimbursement check in the mail (normally within 2-3 weeks). It is great! The value of insurance far exceeds its cost. The cost for our pup will be different from yours, because of the age of our pup and her breed I suppose. The cost of vet care will probably be different too. That said, the money we have saved from only our pup's knee surgery is about equal to what we saved by having surgery. It is so worth it to have the peace of mind that whatever happens, Healthy Paws will have our backs! In addition, Healthy Paws cares about us. Since her surgery about a month ago, multiple people have reached out to us to see how our pup is doing. We even got a get-well card in the mail! My only regret: waiting almost a year to sign-up with Healthy Paws. They have been fantastic in terms of value & service, and this is consistent across every single interaction we have had.
Insurer: Healthy Paws
By: Tyler
Best decision ever made.
Service is Great and the App makes entering claims so easy. I've never had a problem with processing claims. Customer Service has always been friendly and helpful. It's all you can ask for. I only wish the claims would process quicker but other then that. I couldn't ask for better service and the peace of mind it gives me to have my pet insured with a great company makes it that much easier to just take my Lulu to the Vet when she needs to. I recommend getting the whole package as I have for my dog.
Insurer: Nationwide
By: Janet
Caring & Fast service
The process to upload my vet bills and submit a claim is so easy and I appreciate Nationwide sending a message to check on my pet!
Insurer: Nationwide
By: Jenny