Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The BEST!
We were playing ball in the yard and one of my dogs jumped about 5 feet to catch the ball and he landed on his sister's back end. They are Australian Cattle Dogs and are sibling so they are very competitive. As soon as it happened Grace yelped and started limping, so off to the vets we went. We did an exam and x-rays and Grace is in "bed rest". Haha for the next 6 weeks. My claim was submitted and 4 days later we received a response from PB and our claim was processed and our payment went directly to our account. I really could go on and on especially about how Winfrey and easy it was to get reimbursed with my boy Hank! He was a great dog and had so many issues but Pets Best was there for me through it all and saved us thousands. Thank you for being the BEST!
Insurer: Pets Best
By: Lynn
Claims sent by vet
Claims sent by vet. Had to resend a portion of the claim. Very easily done.
Insurer: Pets Best
By: Sandi
Processed fairly quickly
Claims have been processed fairly quickly over the years for all pets involved. However, I do not understand why my last claim for euthanasia was denied.
Insurer: Pets Best
By: Joan
Very pleased
Very pleased with claim process. My only suggestion would be to speed up the processing of the claim a bit. Still, overall, an excellent experience.
Insurer: Pets Best
By: Peter
I absolutely recommend Pets Best
We signed up for Pets Best on the recommendation of a friend who (unfortunately) had to use your policy when their puppy became gravely ill. They had nothing but positive things to say about their experience with Pets Best, and after having to use it ourselves for our pup, Cooper, I couldn't agree more! Going to the emergency vet is never a fun experience. In fact, it is downright stressful and emotionally-draining. But knowing that we would be covered for the expensive vet bill made at least one part of the experience so much easier to handle. It took the financial component out of the equation for us, and allowed us to just focus on taking care of our pup. The claims process was extremely easy and straightforward. Our reimbursement went through exactly as it stated in our policy, and we have already received the majority of the funds back into our account. I would absolutely recommend Pets Best to all my friends and family - In fact, I already have!
Insurer: Pets Best
By: Catherine
Very efficient
claim department is very efficient and quick with there response.
Insurer: Pets Best
By: Laura
Easy to file
I've always found it very easy to file. My dog is 5 and I think I'm finally about to meet my deductible and hopefully I'll get a reimbursement for the first time ever. Fingers crossed.
Insurer: Pets Best
By: Lori
Great communication
We have 2 Boston Terrier puppies and we have been able to utilize both our Wellness Plans but also our Emergency plans with Pets Best. Every time we need to file a claim we are able to and payment is returned promptly. And whether the amount is paid back in debit,. place to our deductible, it is always communicated to us. The only thing I would change is the Wellness plan and that is to be able to see what we have already used as we would not send in for claims that we may not receive payment for.
Insurer: Pets Best
By: Richard