Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Worth the premium
This insurance is worth while. They pay claims
Insurer: Nationwide
By: Sherry
You take too long to reimburse
Everything is good accept you take too long to reimburse
Insurer: Nationwide
By: Christel
Healthy Paws is the best!
I woke up one morning and my 3 year old cat was limping on a hind leg. I took him to the vet only to find he had a broken hip that needed surgery. This was devastating news! There were 2 surgical options and my vet could perform one if them right away. The other option required a specialist. Since he had been sedated to take the x-rays, the vet needed to know the answer quickly. First, I contacted Healthy Paws Customer Service to see if the surgery was covered by my plan. The woman who took my call could not have been more sympathetic and reassuring. She assured me that with my policy, both types of surgeries were covered and let me know about the deductible and other details of the policy. She was very kind and did her best to calm me down and put me at ease. After weighing our options for the surgery, since the surgery that required a specialist wouldn't be able to happen for 5 days due to their schedule, we went ahead with the surgery our vet could perform. All went well, and we were able to bring Oreo home. The day after the surgery, he wasn't eating or drinking much, and contacted the vet. They suggested we bring him in. They felt it might be due to pain, and prescribed a larger dosage of pain meds and also gave him an appetite stimulant. The next day, Sunday, we saw that his leg appeared to be swollen. We took him to the emergency vet, who let us know it sometimes happened in cases like this, and to follow up with our vet the next day. We did, and because he was out of the anti-inflammatory they prescribed, they prescribed more, and additional pain meds. A week later he went in to have stitches removed, and he will return next week for his 30 day check-up. Filing a claim was so easy! I just snapped pictures of the invoices and doctors notes and uploaded them into the Healthy Paws app. Within 10 days, I had been reimbursed for everything but the cost of the doctors visits, the deductible and 10% of the remaining costs. It was deposited right into my checking account. Oh! I forgot to mention, I also received an email from Healthy Paws asking about how Oreo was doing! I though that was really nice! I can't thank Healthy Paws enough for all of their kind, supportive and compassionate service. I highly recommend them to everyone who is shopping for pet health insurance.
Insurer: Healthy Paws
By: Christy
Best pet insurance experience
I've been with trupanion for 7 years and always had a great experience with all the claims I've made.
Insurer: Trupanion
By: Denise
Great Experience with Trupanion!!
Very easy to submit, timely reimbursement, accurate!!
Insurer: Trupanion
By: Jane
Quick and friendly claims process
Trupanion processed the claim quickly and without any issues or any input required on my end claim was submitted by my vet.
Insurer: Trupanion
By: Chris
Great company
Very pleased with quick turn over time of claims, no hassles
Insurer: Trupanion
By: Debi
Lori's review
I am happy with the last and only claim I filed. However, it sounds like every procedure has a new deductible and that's not cool. I am looking into that. I hope I am wrong.
Insurer: Trupanion
By: lori
So lucky to have Trupanion!
All I can say is thank goodness we have coverage with Trupanion! Our dog suffers from Irritable Bowel Disease so we have frequent appointments at the vet. Their response time is prompt. All we do is pay whatever the difference is that isn't covered.
Insurer: Trupanion Canada
By: Jennifer
Cardiac ultrasound.
Very happy with the outcome of my claim. From submission to receiving my payment was only a matter of days. Thank you very much and I have recommended you to friends.
Insurer: Trupanion Canada
By: Carol