Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Your deductible is really higher than what you think you're getting
I used Pets Best in the past for another dog. Back then, it was a fraction of what I'm paying now (less than 25% of what I'm paying for a young Labrador. This was a senior great Dane who should have been much more expensive). Maybe, the more something costs, the more you expect out of the service. My two most recent claims were my first with this young dog and I knew that they would go toward the deductible. What I didn't know (and what the company did not do in the past) was take a "co-insurance" out of my deductible. In other words, instead of, for example, putting my $100 vet bill toward my $500 deductible, they only put $80, since I selected an 80/20 plan. I've never in my life seen this done before. So, my $500 deductible is really a $600 deductible. It's dishonest, and I have no idea if this is even legal. We have my other dog on Hartsville. I may switch.
Insurer: Pets Best
By: Dawn
Quick Turnaround and Reimbursement
I can't say enough about this pet insurance. I have four cats and all of them are insured. For this particular claim, my youngest cat had an issue with his leg. We brought him to the emergency vet who had X-rays done and they recommended a surgical consult. We ended up going to another emergency vet the next day and our kitty had to have a femur head and neck excision which is basically removing the ball of his femur. Knowing we had pet insurance, we went ahead with the surgery. It wasn't cheap. Based on our coverage, Nationwide covered the entire thing 90% (including the first vet visit, less the affordable deductible). We were reimbursed in a weeks time and there was no hassle or fight. I have had to make other claims with this insurance (dental, cancer, etc) and it's been the same every time. We love this insurance and plan to continue using it for years to come.
Insurer: Nationwide
By: Jillian
Great benefit
Once I had my online account set up the claim and payment process was so easy and fast.
Insurer: Nationwide
By: Ruth
Extremely Happy with Service & Coverage
I am extremely pleased with the level of service and coverage our dogs receive through ASPCA. The claims are always handled quickly and efficiently. All my questions are addressed immediately and satisfactory. I highly recommend this insurance.
Insurer: ASPCA
By: Rebekah
Good
The claim process was easy, usually receive confirmation with 24 hours, and depending on the amount, will receive reimbursement within five days. For the most part, representatives are helpful and caring about your pet!
Insurer: Nationwide
By: Macy
always easy to use
Easy to use, easy to file claim, always have reimbursements to our bank account on a timely basis.Customer service always helpful if any questions arise.We have recommended this company to many people interested in looking into pet insurance.
Insurer: ASPCA
By: Glenn
Impressive service
The best customer service I have experienced in a very long time. The employees really seem to care and know how to advise customers. It is SO easy to file a claim and their app is very user friendly.
Insurer: Healthy Paws
By: Lauria
Easy!
It's super easy to submit claims using the app on my phone! Thank you sooooo much! It's great to not have to worry about dealing with insurance while I'm busy taking care of my furry family member!
Insurer: Nationwide
By: Trina
A company that does what it says it will
I tried other insurances and researched many more on line and this was the best of them financially. But since I have found they are quick, accurate and don't quibble about anything they just handle the claim and paying of them efficiently and well.
Insurer: Trupanion
By: Pat
The cost and care for loving your pet
Always efficient and quickly paid. Well coordinated when involving multiple providers. You know your pet is properly cared for and the cost is reimbursed quickly and generously so you don't have to worry about your pocketbook. No one better.
Insurer: Trupanion
By: Rita