Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Easy to file claims
I can honestly say it is one of the easiest ways to file a claim. Anytime I’ve had to call your staff has always been very helpful! Thanks
Insurer: MetLife
By: Denise
Better experience that last year
No hassles like last year and paying claims. I adopted Blake last year and changed his name, kept advising that Blake and Bentley were the same and it got very frustrating when customer service couldn't understand and that I had no history of the dog other than what the rescue league gave me. This year is better but the premium is high
Insurer: MetLife
By: Paula Johnson
Very easy to file claim and…
Very easy to file claim and reimbursement was fairly wuick
Insurer: Fetch
By: Linda
It only took me a couple of minutes to…
It only took me a couple of minutes to put in my claim. It was approved very quickly and the money appeared in my account a couple of days later, as predicted.
Insurer: Pumpkin
By: undecided customer
Claim was simple
Claim was simple. Texts and messages in the app kept me informed of the process. The claim was reviewed and paid in less than 10 days.
Insurer: Fetch
By: Shanann
Easy claim process
Easy claim process, affordable, and well worth the cost. Our dog broke his femur and we submitted our claim shortly after his surgery. The claim was approved within five business days. Saved us a few thousand dollars! Thanks you, Spot!
Insurer: Spot
By: Jeffrey Gruettert
Claim processing is chaotic and lengthy
Overall we had a negative experience with Pets Best insurance. It took about 5-6 weeks to process our very simple claim for a pet injury. There were instances when Pets Best said that they were missing documents when they had been in fact sent (I could see dates in my emails) and received by Pets Best. I had to make multiple calls to get representatives to double check everything. We could not count on their systems to do what they were supposed to do automatically. Then the representatives said there were problems with filetypes. Who is 2026 still has problems opening pdf's? We sent the filetype they requested but they still had technical problems on their end. After many calls, many emails, and many uploads to make sure that they were doing things correctly, the claim was able to move forward. We had to advocate to get expedited processing after all the chaos. Ultimately, for the cost of Pets Best, there was so much handholding we had to do for Pets Best employees to do their job, that it's really not worth it. We look forward to switching insurers in the future.
Insurer: Pets Best
By: Anja Zgodic
Important fact they neglect to mention.
BEWARE. Know what you are doing before you do it. I have never had pet insurance. This was the first time ever. My wife made an appointment for the dog. Took the dog to the vet. Filed the claim and it was denied. WHY? Because the owner info on the invoice was in my wife's name since she made the appointment. Having never had pet insurance, it never occurred to me that the bill had to be in MY name. And, Pets Best does not make that IMPORTANT fact clear on their site. Some user error here, I know. But that is something they should make clear on the site.
Insurer: Pets Best
By: Sailordad
Timely review of claims and quick…
Timely review of claims and quick payment.
Insurer: MetLife
By: Rick
This is the first time that I believe I…
This is the first time that I believe I was compensated for bringing the dog to the vet.I don't know if it's because you have to be your annual deductible or what , but this is the first time that i've been compensated
Insurer: MetLife
By: Ashley