Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Amazing Customer Service and Prompt Reimbursement for Claims
I have been a Healthy Paws customer for a few years. The claims process is very easy and convenient since I can submit pictures of my invoices via the Healthy Paws phone app. I had not incurred significant pet expenses in excess my plan year deductible until recently. I paid the vet on a Wednesday evening and submitted pictures of my receipt and itemized invoice via the Healthy Paws phone app the same night. The claim was processed on Thursday and I received a direct deposit reimbursement on Monday. Their quick processing time surpassed my expectations! In addition, I received a personalized follow-up email from Healthy Paws to check in on my pet. Worrying about a sick pet is stressful enough. I did not have to worry about the financial burden of the ER bills thanks to Healthy Paw's efficiency in processing my reimbursement.
Insurer: Healthy Paws
By: Angie
Claim Process Cumbersome
customer service is great. I typically have to call each time I want to submit a claim because something either isn't clear or I can't find information online. The claim process really does need improvement. The online form submission didn't work and the whole "form" process is old and should be updated to an online form and then attach the bills. Also, the need for all the diagnosis codes, etc should not be for me to complete; it's too complicated and time consuming for the customer. The vet bill should be enough information. The overall process is cumbersome, complicated, involves too much time and too much information. Thank you, Chris
Insurer: Nationwide
By: Christopher
I am very impressed with the turnaround time on Claims submitted
I had looked at a few Pet Insurance companies and based on what was offered and friends recommendation I chise Nationwide. I am very impressed with the turnaround time on Claims submitted.
Insurer: Nationwide
By: Natalie
Best Decision for Our Pets
We have Healthy Paws insurance for all four of our pets - two dogs and two cats. Filing a claim is VERY easy (especially if you use the app) and reimbursement for services is very fast. We have had nothing but POSITIVE EXPERIENCES from Healthy Paws for every claim we've submitted. It was clear from the beginning what was covered (and what wasn't). For us, we wanted insurance to cover any major illnesses or extensive ER visits - we knew that checkups, dental cleanings, vaccines and pre-existing conditions would not be covered. If you've ever taken a pet to the ER vet, then you know those bills add up quickly! I can't say enough good things about having this insurance for our animals! It allows us to make medical decisions for our pets based on what is the right treatment for them, and not based on how much it costs. Our 6 year old dog was diagnosed with a brain tumor last year, and because we had pet insurance, we were able to give her the care she needed to make a full recovery...a year later she is living life like a puppy - full of energy, happy and healthy. Thank you, Healthy Paws, for making it possible for us to give our pets the care they need and deserve. I'm recommending you to all my pet friends.
Insurer: Healthy Paws
By: Christa
Thank you nationwide
Eases with claims,,pleasant customer service and quick turnover!
Insurer: Nationwide
By: Debbie
Best decision ever
Getting pet insurance is one of the best decisions we ever made and Nationwide is awesome ! Easy and fast claim service with a very reasonable premium.
Insurer: Nationwide
By: Virginia
Extremely Disappointed
Extremely disappointed with Claims processing because - 1. Of the excuse that Nationwide used to avoid paying a claim 2. Of the lengthy time it took for process some claims 3. Of the lengthy time to receive a settlement check. 2 weeks now.
Insurer: Nationwide
By: Jesse
Great customer service and easy to file claim
I knew I needed pet insurance once I got a French bulldog just knowing the breed Once I decided I was getting a French bulldog I knew I would need pet insurance knowing the breed. When asking around to those who had pet insurance majority ruled with Healthy Paws. When my puppy had a freak accident at three months old and broke his leg I was so thankful to have pet insurance. Filing each claim was easy and checking the status was clear through email and even easier when you have the app. The customer service is awesome and responsive and even checked in to see how everything was going with recovery. They were very clear in all claims what they covered and did not based on my plan and provided breakdown of everything. You really never know what could happen and I’m thankful to have healthy paws!
Insurer: Healthy Paws
By: Megan
Rocky experience at the start but turned out to be a good overall experience.
I found my experience rocky from the start. I think your initial preexisting condition evaluation and decision was unfair and it required a lot of time and effort on my part to argue and ultimately reverse your decision. Additionally, some of my initial claims were mixed up upon submission... I submitted multiple claims simultaneously, had receipts for them, you processed some, and “lost” the others. That also took a lot of time and effort for me to resolve. However I will say that once she was tragically and unexpectedly diagnosed with cancer you’ve been fantastic. The claims have been processed and reimbursed speedily. And I love the chase pay option to receive my reimbursements in a timely fashion.
Insurer: Nationwide
By: David
A role model for how insurance should work
My 9 year old yellow lab has had two unexpected tooth surgeries in the last 6 months. Trupanion paid the majority of both claims without argument, issues or making me jump through extra hoops. Filing a claim was easy, once you can find the form on their website. I got Trupanion a couple of years ago when’s friend raved about them, and now that my dog has unexpectedly needed coverage for two surgeries in a year, I’m so glad I did. This is the way insurance should work!!
Insurer: Trupanion
By: Nicole