Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,709 total


November 16, 2019

Awesome insurance

Chihuahua need excellent health care right from the beginning. I know healthcare for pets is very expensive With this health insurance policy I have, I don't hesitate taking Heidi to see her vet That is such great piece of mind that her monthly preventative care meds are covered and so was her spaying. This is a awesome insurance, because you can get proper preventative care for your fur baby, and it will be there when accidents happen too

Insurer: Pets Best

By: Scott

Useful
November 16, 2019

Took over a month to get it processed

I had to call three times about my two claims for Willow before they were reviewed and processed. My vet responded with the records the same day they were requested but I had to call to get you to request the records, then again to get the claim reviewed after I knew you had received them. It took over a month to get it done. I wonder if it would still be sitting there as "received" if I hadn't kept calling.

Insurer: Pets Best

By: Lori

Useful
November 16, 2019

First Claim

I was able to claim several items with our first well visit. It was easy to send documentation and have the claim direct deposited in my account.

Insurer: Pets Best

By: Rachel

Useful
November 16, 2019

Pets Best and Bennie

My dog recently had 3 unexpected vet visits in a row and I was so thankful to have Pets Best during that time. It made all of the difference to know that they would be covering 80% of these visits. It took a lot of the stress off my shoulders and helped me just focus on making sure my dog was ok.

Insurer: Pets Best

By: Ellie

Useful
November 16, 2019

Claims with Pets Best

I am very happy with the claim process with Pets Best. Very easy to navigate online. Always quick response via email. I just noticed that the Claims are starting to take longer to process. That's my only criticism. I recommend PB to everyone with pets.

Insurer: Pets Best

By: Christiane

Useful
November 16, 2019

Easy & prompt

We really like even just the option of insurance for our pet! And Pets Best is easy to work with, prompt in payment & easy to understand the reason for payment & reason for certain items not covered. We will be adding another pet soon.

Insurer: Pets Best

By: Greg

Useful
November 16, 2019

Pet insurance

Pets Best Insurance is great. I had another dog insurance that worked differently and only for major things. I like how they cover more things and some preventive things. My chocolate lab likes it also.

Insurer: Pets Best

By: Marcella

Useful
November 16, 2019

Appreciate the coverage

My cat became sick very rapidly and died unexpectedly..no time left for extensive tx. claims were not extensive and I had no expectation of reimbursement. i submitted claims w/o really thinking about details..just grieving..all were respectful of that except the vet, but that told me all I needed to know. We have since added Buster and appreciate this coverage.

Insurer: Pets Best

By: Marcia

Useful
November 16, 2019

Slow Payment

Claims from 10/30 remain unpaid as of 11/16. Way too long.

Insurer: Pets Best

By: Daniel

Useful
November 16, 2019

Hip Dysplasia Claims

Claims were processed but the waiting time was extraordinarily long.

Insurer: Pets Best

By: Maureen

Useful

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