Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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We are a huge advocate of pet insurance and even wrote a blog post about purchasing health insurance as one of your first purchases after adopting a pet.
We are a huge advocate of pet insurance and even wrote a blog post about purchasing health insurance as one of your first purchases after adopting a pet. In the past, we have recommended Trupanion as the best option, but after many exclusions, alternative medicine options as being an add on that was never discussed even being a member for over 10 years and now our dog's newly developed hip problems due to age are considered a preexisting condition, and a premium that has increased almost 40% in a year, we can no longer recommend Trupanion and we would advise to look at other options such as Healthy Paws.
Insurer: Trupanion Canada
By: Edward
The coverage is great and the customer service is excellent
The coverage is great and the customer service is excellent
Insurer: Trupanion Canada
By: Virginia
Very satisfied
Very fast claim service. Have recommended to a number of friends and relatives. Also let my vet's office know how pleased I am with Trupanion.
Insurer: Trupanion Canada
By: DARLENE
Always easy to file a claim.
Always easy to file a claim. Thanks!
Insurer: Trupanion Canada
By: Gregory
Best Pet Care Insurance Company by far!!
Claims are handled in a quick amount if time. The reimbursement is deposited into your account just as rapidly. Very satisfied with Trupanion in every manner of how they deal with all aspects of our pet's health.
Insurer: Trupanion Canada
By: Leberta
Happy customer
I am very happy to be insured by trupanion. They are very responsive by email and very fair in their coverage. Highly recommend!
Insurer: Trupanion Canada
By: Carley
I am very pleased with the insurance of Trupanion.
I am very pleased with the insurance of Trupanion. Emma was 12 years old and had many problems and was on numerous medications. Anytime I had a claim it was handled promptly and properly. S
Insurer: Trupanion Canada
By: Judith
I very rarely fill out these type of Surveys Reviews.
I very rarely fill out these type of Surveys, Reviews. But Justin was a Phenomenal Representative. He was VERY knowledgeable, really listened to my concerns, was EXTREMELY patient with me, .making sure I understood everything. He really helped me & took away a lot of my anxiety fear, as my Husband had always handled this previously so I had a lot of anxiety. He was very reassuring & took care of All my issues ..the ones he couldn't he assured me he would pass on to his Supervisor or the Dept that handled the Matter & promised he or his Supervisor would get back to me. He caring & compassion were evident & I his obvious knowledge gave me Confidence in him. I felt reassured. I wish more of your representatives were like Justin!! As I said, it is very Rare I take out the time to do Surveys, Reviews BUT JUST WAS SO HELPFUL & SO PATIENT!! ***On another note: I am VERY DISAPPOINTED in TRUPANION & find you look for every way NOT to pay me!! YOUR FEES GO UP EVERY YEAR & are WAY ABOVE OTHER INSURANCE COMPANIES, who my Friends do Not have to ARGUE WITH to get paid what is FAIR!! My babies Veterinarian had highly recommended you when I first got Bradley a little over 9 years ago, which is why I used you. Bradley & Marty's Veterinarian NO LONGER RECOMMENDS YOU!! I had both my Babies teeth done approx 3/17 & DESPITE Bradley & Marty's Veterinarian telling you exactly what went on you still REFUSED TO PAY 90% claiming when Marty had approx 17 teeth Pulled that a large portion was teeth cleaning therefore Preventative. Bradley & Marty!s Veterinarian had to argue for Bradley too at the same time 3/17...This was all after sending in High & Low Estimates...Both Bradley & Marty's Dr. (a Partner of a VERY Prestigious, Well known, Highly regarded VETERINARIAN HOSPITAL) & I were DISGUSTED/OUTRAGED. with the way my Claims were handled. YOU WERE VERY UNFAIR! Bradley & Marty's Veterinarian was NOT HAPPY. He spent HOURS on the Phone with you Explaining everything, to NO AVAIL & I heard other Clients of theirs had Similiar Negative experiences which is why Bradley & Marty's Veterinarian, His Partner, Dr's & Staff NO LONGER RECOMMEND YOU! I also know tgat other Pet Insurances give much Higher Discounts for SERVICE DOGS!) I am very disappointed to receive such a low Discount. Bradley & Marty are Both ADA REGISTERED SERVICE DOGS) Unfortunately bec Of Pre-existing Conditions & their age I am STUCK but I DO TELL ANYONE I KNOW NOT TO USE YOU!! (You can look up my horrible experience with you 3/2017 with Both Bradley & Marty.Weinstein.) Just an FYI..I belong to both Cavalier King Charles groups & Havanese Groups on FACEBOOK & people are Constantly asking What Pet Insurances people Recommend. I am NOT the only one who Advises people against using Trupanion!! Many other Clients of yours tell there clients NOT to use TRUPANION! Unfortunately I am stuck because of their age BUT I would NEVER RECOMMEND YOU & NEVER USE YOU AGAIN MYSELF!! I am NOT alone!! SAD BUT TRUE! ***Also as I said above Justin was wonderful but I have NOT have NOT had that experience with most of your Reps. Both Representatives & Supervisor's have been uncaring, Nasty, just wanting to get off the Phone, NOT CARING & NOT The least Helpful! Justin should be the way all of your Representatives & Supervisor's are NOT THE RARE EXCEPTION. I think a lot of both your Supervisors & Representative gave A LOT TO LEARN FROM JUSTIN! I wish he could be my Personal Representative when dealing with Trupanion. He was beyond helpful knowledgeable & caring! Very Truly Yours, Deborah S Weinstein. (516-724-7446) I am Owned by your Clients, 2 Amazing loving Service Dogs: Bradley & Marty Weinstein
Insurer: Trupanion Canada
By: Deborah
Trupanion - the clear choice.
Our beloved golden retriever Boudreaux has had cancer twice the last two years. Without trupanion we would have been faced with the decision of euthanization. Planes were handled extremely fast and efficiently. We tell all our friends that have pets if they should consider pet insurance and particularly with trupanion.
Insurer: Trupanion Canada
By: Robert
So far everyone has been pleasant and helpful.
So far everyone has been pleasant and helpful. The true test will be what the plan pays of my pet's vet bill.
Insurer: Trupanion Canada
By: Gayle