Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,709 total
Other Categories
Great customer service!
I just filed my dog's claim for the first time with FIDO. Vanessa the customer service representative was very attentive and actively engaged. She made me happy that I chose FIDO.
Insurer: Figo
By: SK
simply awesome!
best pet insurance ever! fast and easy claims, it gives me peace of mind!
Insurer: Nationwide
By: Keyla
Recurring Problem
We took our dog back for an issue identified earlier and the vet fee was not taken off the deductible. I understand that when a problem is first identified we are on the hook for the vets fees but if I go back for same issue the vet cost are still not taken off the deductible. You need to state up front you will never pay for a vets wages no matter how many times you go back for the same problem and you really only cover drugs and other items like X-rays.
Insurer: Trupanion Canada
By: Craig
I (mostly) love Truepanion
Overall I have been happy with Trupanion and appreciate the peace of mind it offers in ensuring my pet would be able to be treated in the event of a grave injury and illness. However, really frustrated that I was charged the $250 deductible for my recent claim even though it was for the same condition for which a claim was paid out back in 2018. The condition-based deductible was a major selling point for, so to see it not being enacted is very disapopinting.
Insurer: Trupanion Canada
By: Lori
I just realized that there are dozens (or more) deductibles - a different $1000 deductible for EVERY condition a dog might have!
I just realized that there are dozens (or more) deductibles - a different $1000 deductible for EVERY condition a dog might have!! Since our dog was 7 when we rescued him, it will be difficult for him to accumulate that many vet bills in his remaining lifetime. If anyone ever asks me what I think of Trupanion, I will explain this very clearly. Your contract covers this, I'm sure, but I was not aware of it until we'd had the coverage for 3 years. Also, I would have waited 30 days after purchasing Trupanion before taking him for a vet checkup (even though he was a rescue) because now, for the rest of his life, he will never be covered for anything related to allergies or itching - simply because I asked the vet to check this out when we first got him - and it is listed as a pre-existing condition. Also, when he did have an expensive illness last year ($6000), we had to fight like crazy to get Trupanion to cover any of it, simply because he had had diarrhea before in his life (before we purchased the Trupanion policy). Diarrhea is too common and too general to be considered a "pre-existing condition." That said, the service folks are unerringly friendly, reassuring, knowledgeable and polite. The response time has been excellent for our claims. Everything is clearly automated to the nth degree, but I always feel there is a caring human being available to answer questions.
Insurer: Trupanion Canada
By: Brenda
Trupanion truly has my Pets best interest in mind.
Trupanion truly has my Pets best interest in mind. I always have this comfortable feeling, that my dog '?Pipers'? bill will be approved. Honesty & Integrity both from myself as an owner and the same goes for my pets' insurance company, makes Trupanion a class Act in Pet Insurance. I recommend Trupanion to pet parents' who truly care about their own '?Trupanion'?. This is a testament from a legitimate happy owner, my dog is 14 yrs old now and I will never want to make difficult financial decisions that compromises my pets' health.
Insurer: Trupanion Canada
By: Sara
Excellent pet care coverage for our dog!
As always our claim was received and acknowledged immediately. An email was sent to us. The claim was handled and we were reimbursed quickly as promised!
Insurer: Trupanion Canada
By: Esther
Reimbursement is seamless!
Downloading the bills to put a claim in is so simple. The process to get reimbursed is seamless and there is a very quick turnaround time to receive funds. I always recommend Trupanion to all my friends as I have been a customer for over 10 years.
Insurer: Trupanion Canada
By: Rochelle
Easy claims
Filing a claim was very easy. I was also able to easily contact a rep when I had a question. I thought the response time for filing claims is appropriate as well.
Insurer: Trupanion Canada
By: Toni
Great turnaround
For me the claim process is effortless. My vet sends in the claim and the cheque arrives witin days. This is important to me because Shiba has a liver disease and requires daily medication and various blood tests regularly.
Insurer: Trupanion Canada
By: Bonnie