Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,709 total
Other Categories
I did not receive a satisfactorily explanation regarding the excessive deductible on the visit 12/11.
I did not receive a satisfactorily explanation regarding the excessive deductible on the visit 12/11. Why should I be penalize due to the why the vet entered the reason for my visit. The reason for my visit was all tied to the final diagnosis of cushings, she did send me the appeal form.
Insurer: Trupanion Canada
By: Sarah
Since signing up I have paid a premium every month for over 18 months and I don't believe they have covered anything for me yet.
Since signing up, I have paid a premium every month for over 18 months, and I don't believe they have covered anything for me yet. They don't cover regular check-ups. The first and only claim I filed was denied due to my cat having a "pre-existing condition" for have a short, discrete illness over 2 years ago. I had asked if this would cause an issue when I initially signed up for the insurance and was told no, which given the circumstances, seems pretty misleading.
Insurer: Trupanion Canada
By: Taylor
While Evan was great on the phone and was as helpful as he could be the situation for my call was NOT resolved it wasn't in Evans level to do.
While Evan was great on the phone and was as helpful as he could be the situation for my call was NOT resolved, it wasn't in Evans level to do. I am most unhappy this situation arose in the first place. I highly resent a claim person to deny a claim on medication that has previous been prescribed and accepted by trupanion for the same condition for the same dog. I also highly resent the claim person making her own diagnosis on this claim for a condition my dog does not have.
Insurer: Trupanion Canada
By: Sharon
Because of the compassion that was shown when our Callie at less than a year became deathly sick.
Because of the compassion that was shown when our Callie at less than a year became deathly sick.lcould not be thankful enough for the understanding and quick response of Trupanion to help financially and without any hassles. Now Callie is 3 years 6months no signs of reoccurrence. I would and have recommended Trupanion to all my animal lover friends. Thanh you once again.
Insurer: Trupanion Canada
By: Deborah
Because you offer quick fair service and my cheque came really soon after my claim
Because you offer quick fair service and my cheque came really soon after my claim
Insurer: Trupanion Canada
By: Corrie
Thank you Trupanion for having our back.
Bruno underwent very serious surgery. His herniated disc had to be removed, and because of his heart problem, the anesthesia was really dangerous in the case of a lengthy operation like this one. But my dog was partially paralyzed and because we reacted very quickly the success was to be within 90% so we went ahead with the surgery. It was a success. The hospital filled out the forms and I just forwarded them to Trupanion. My vet's assistant sent their forms as well. trupanion responded immediately, my claims were processed within a couple of days, and the refund appeared in my bank account within a week after Bruno"s surgery. The refund reflected the conditions of my policy so I was not surprised. In a case like this when you put on your credit card a huge sum and you don't even think of how and when to pay it off, a very fast refund is extremely helpful. Sending a claim from the hospital was one click of a mouse, I did not even deal with the rest, so I was very thankful that this process was so easy. I recommend Trupanion to every one I know. I even wrote to my family in Poland although I don't think you would extend your services to Europe.
Insurer: Trupanion Canada
By: Grazyna
L. Wong
Claims process is very easy and efficient. Payment was made within five days.
Insurer: Trupanion Canada
By: Laurie
Literally a lifesaver!
Easy to use online claim form. Claims paid quickly!
Insurer: Trupanion Canada
By: Renee
Brampton, Ontario
Easy...coordinated through the vet office and response within days. Hands free claim. Couldn't be easier. Now only if I had elected a lower deductible :).
Insurer: Trupanion Canada
By: Sante
Friendly, kind, and fast service!
Everything went very smoothly with our claim. The claim process was easy, your representative was helpful and kind, and our claim payment arrived quickly. I am very pleased with everything about our experience with Trupanion. I wish that my own medical insurance were this user friendly!
Insurer: Trupanion Canada
By: Brooke