Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,709 total


January 27, 2020

THE BEST

Trupanion is simply the best, the customer service is outstanding, the process is VERY easy, efficient, thorough AND easy to understand!

Insurer: Trupanion

By: Rachel

Useful
January 27, 2020

The BEST

Trupanion is always fast in claim reviews and pays fairly. You can pick your own deductible. Unlike insurance for humans, you only meet a deductible for a specific illness or condition once per lifetime. I am a physician and spent 20 years working for an insurance company!

Insurer: Trupanion

By: Howard

Useful
January 27, 2020

Very helpful and easy to submit claims

Very helpful and easy to submit claims

Insurer: Trupanion

By: Rachael

Useful
January 27, 2020

Great experience!

Trupanion's claim process is the best of any company I have dealt with. Its very smooth, they always update you on the status and pay promptly. While I would love them to cover more, I can't help but love the claim experience.

Insurer: Trupanion

By: Kenneth

Useful
January 27, 2020

Trupanion not only cares for the animal but also cares for the owner person by helping them through the claims process.

Trupanion not only cares for the animal but also cares for the owner person by helping them through the claims process. while pet insurance is not cheap, it is a necessity and if premiums are paid in good faith, then insurance companies assist with the proper filling out of claim forms and their processing

Insurer: Trupanion

By: Richard

Useful
January 27, 2020

No stress insurance

It is so great that my vet and you handled everything

Insurer: Trupanion

By: Susan

Useful
January 27, 2020

No more doubts!

I had my doubts, but when our shepherd became ill for no reason, and we ended up with a $1300 bill and they still didn't know what was wrong with her, Trupanion took care of it! So grateful and will definitely be continuing our coverage indefinitely. Monthly coverage is money well spent!

Insurer: Trupanion

By: Allyson

Useful
January 27, 2020

It Worked

This is the first time i submitted claims and they were quick.

Insurer: Trupanion

By: Linda

Useful
January 27, 2020

Jason listened to me and my frustration over past claims and Several phone calls not being applied to the deductible for my dogs eye condition.

Jason listened to me and my frustration over past claims and Several phone calls not being applied to the deductible for my dogs eye condition. His voice was calm and he truly sounded like he wanted to help. He reviewed all of the claims and spoke to his supervisor. He then said that they would all now be applied to the deductible. I was so happy that someone finally acknowledged what I have been trying to convey. The only thing that would have been better is if they sent me an updated statement with the current deductible remaining on my dogs condition. I was beginning to think that Trupanion was not as fantastic as it had been when I signed up many years ago. But once Jason answered my call and looked into the situation, taking time by explaining the process. I felt much better thinking that they truly did care about their customers and their pets well being.

Insurer: Trupanion

By: Monica

Useful
January 27, 2020

Cooper's Mom

Each time I file a claim it is so easy to do online and you always get email communication on the status and resolution of your claim in a very timely manner.

Insurer: Trupanion

By: Jane

Useful

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