Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Do Exactly What They Say They Do
Cover what they say they cover, with no issues. Are quick to process during your visit to the vet.
Insurer: Trupanion Canada
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Very fast response to claim!
Very fast response to claim!
Insurer: Trupanion Canada
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A gamble
Except for one minor surgery I haven't benefitted from having this policy. My vet has convinced me that as my dog ages anything could happen. So I continue to pay over $50 a month while also paying high vet bills because the policy doesn't cover or I haven't met the deductible. Somethings not right with this picture.
Insurer: Trupanion
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superb service!
I emailed the claim. You responded promptly. And I had the check in my account pronto. Couldn't ask for better service! If only human health insurance was as good!!!
Insurer: Trupanion
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I filed claims for my 2 cats on January 13 2020.
I filed claims for my 2 cats on January 13, 2020. After not hearing anything for about a month I sent an email requesting the status of our claim...no response. I let another month go by and sent another email and again, no response. Shortly after the second email I sent another email requesting status as well as stating that I was going to file a formal complaint with the NJ state department of insurance. Well we got a phone call from Beth at Trupanion on Thursday, 3/12 informing us that all of their emails to us were bouncing back. Shame on us for not updating the email address on our Trupanion account; that was our mistake. HOWEVER, they obviously had our phone number and instead of waiting almost two months to contact us perhaps a call to us after the first email was undeliverable would have been appropriate. This is the poorest customer service I've encountered in a long time. Needless to say, our claims were denied based on their standard of pre-existing conditions. To say we are disappointed with Trupanion is an understatement and I do not recommend them at all.
Insurer: Trupanion
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Pet insurance review
Extremely fast turnaround on any claim submissions, very pleased that we bought this pet policy
Insurer: Trupanion Canada
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Fast reimbursement!
Love the 'œclaim through provider!' Super fast reimbursement
Insurer: Trupanion Canada
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Eduardo was ver kind and knowledgeable.
Eduardo was ver kind and knowledgeable. Trupanion is excellent pet insurance, quick reimbursements.
Insurer: Trupanion
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I was denied for a test that was needed.
i was denied because my dog has a heart murmur and needs to be spayed. I could not get her spayed with out an ultrasound on her heart to see if it was safe to put her under anesthesia. I was not asking for coverage for her murmur or the spay, but she did need the test to determing safety Im not happy with trupanion so far. And its my first claim
Insurer: Trupanion
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I would have given 100 if that option was available.
I would have given 100 if that option was available. Our pet was diagnosed with brain tumor a few months ago and because of Trupanion and their team, we were able to choose the best treatment available out there for him. Getting the insurance for our pet from Trupanion was one of the best decisions I have made in my life.
Insurer: Trupanion
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