Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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It pays to have health insurance for your pet!!
My cat is a senior - age 10. I have had the insurance - wellness and medical for under a year now. I have had no issues and gotten many of my claims paid - except the ones with pre-existing conditions which I was advised during sign up were not covered. The claim process is easy and you get paid timely when you submit the claim. Customer service is helpful as well. I purchased this insurance on the advice of my vet. I highly recommended it and it has already paid for itself with money I got back on claims.
Insurer: Nationwide
By: Nicole
I’m extremely satisfied with the pet insurance you provide.
I appreciate the concern for my pet and how quickly claims are handled. Everything offered in the plan is amazing. The benefits are appreciated.
Insurer: Nationwide
By: Pauline
Thanks for caring
Always caring and fair payment on claims also they respond back when claim is made
Insurer: Nationwide
By: Louis
EXCELLENT!!!
EXCELLENT COVERAGE,VERY FRIENDLY CUSTOMER SERVICE,
Insurer: Nationwide
By: BARBARA
So easy!
Nationwide is the best insurance. Over the last 2 years they have really improved the speed of their reimbursements which is AWESOME! You get it usually within 3 days even big ones like my dog’s huge knee surgery. We love Nationwide and will use them for every one of our pets.
Insurer: Nationwide
By: Sara
efficient and accurate
appreciate the fast and accurate processing of claims
Insurer: Nationwide
By: Kathy
Verbal quote and assurances about coverage were not true; very costly bit of misinformation
For several years, I had Nationwide (started under its former name, VPI) for another dog prior to Rusty and then a premium plan for Rusty which I believe cost $60/mo during last year's policy period. When it came time to renew for this policy period we are currently in---AND ADD A (NEW TO ME) SECOND DOG)--It appeared his same coverage was going up to over $90/month. In lengthy research at renewal time and then in a lengthy phone call with a man at your company (his name is in my records from last year), I was told significant factors, mostly cost, predicated the huge increase. I explained to the man that Rusty had to go to vet every three weeks for an anal expression and I wanted to be sure he would still be covered when I went down to the medium premium. He said, "All existing conditions will be honored." When I asked him precisely about coverage for that process, he told me it was covered and I would see full details in the documents that would arrive by mail after I renewed. I COULD NOT ACCESS THEM ONLINE AT THAT TIME HE SAID. Now I add Star's policy and everyone at my vet's office was horrified as I was told by your company that the heartwrenching diagnosis of heartworm we incurred this year WAS NOT COVERED. The office cited three insurance companies that do cover it. These policies I currently have do not even coverage basic prevention practices, among them vaccines and monthly prevention dosages for heartworm---WHICH I AGAIN WAS TOLD THEY WOULD---- It is for these reasons and for the very very very disappointing misinformation ( a kind word is being used here as is the intent of the whole tone of this letter--but make no mistake--I am disappointed, angry about the costs I paid for insurance that was fairly useless when I was told otherwise) your company provided to me, a fairly longtime customer, I am resuming research for companies that will provide me adequate coverage and actually advise me correctly before I purchase it. EXTREMELY DISAPPOINTED AND FINANCIALLY DAMAGED, Susan, Rusty and Star
Insurer: Nationwide
By: SUSAN
NPI is the Bomb!
We just started with NPI last year and the quality and consistency of claim care is wonderful! So easy. So efficient. So fast. Thanks so much NPI. You are a game changer!
Insurer: Nationwide
By: Sue
Super easy claim Submission process, Status updates and payments are quick.
Impressed with app that provides virtual claim submission. The processing and payments have been under 10 business days. Thank you!!
Insurer: Nationwide
By: Nicole
Wonderful service
I am so happy that I went through Nationwide for my puppy’s insurance. Claims reporting is a snap, and processing times are fast. Great service!
Insurer: Nationwide
By: Cyndy