Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,730 total
Other Categories
Misinformation
The reimbursement process is convoluted. They only offer you to go through Chase Bank. We submitted 2 claims. One went ok. The 2nd one we never received anything yet. When we called they said they had a different email than what we provided. However the first time around they had the correct email, It’s been 4 weeks and we are still waiting on the reimbursement. The customer service rep was of no help. No matter how I tried to explain to her nothing changed since the first claim, she kept on going to her script. We will not be using this insurance going forward.
Insurer: Nationwide
By: Mohamad
Wonderful
No problems, quick claim turnaround. Great service.
Insurer: Nationwide
By: Delana
Best coverage, fast reimbursement, no hassle
With my other dogs I had a different pet insurance company that always had a reason for not fully reimbursing claims and it was a very cumbersome process. Nationwide Per Insurance makes it easy and I have reimbursement in my bank account within days. They are the best!
Insurer: Nationwide
By: Jeanne
Nationwide helped when I needed them most!
Nationwide helped when I needed them most. After many years of a healthy dog we had some things come up on his 10th birthday. We are very thankful for Nationwide and our vet.
Insurer: Nationwide
By: William
Easy
I love that I can get wellness included in my policy. My prior insurance did not offer this yet charged the same premiums. I’ve had two claims since I started this year. The online submission was very easy and Nationwide was prompt with their payments.
Insurer: Nationwide
By: Sara
Jason needed Patellar Luxation surgery, and Healthy Paws delivered!
Just after his first birthday, out best boy Jason, a Border Collie mix, was in the yard playing fetch. All of a sudden, he came up lame on his back right leg. We initially thought it was just a a muscle sprain, but the issue continued for weeks on and off. After a visit to the vet and a set of x-rays, we discovered Jason had grade three Patellar Luxation. We were referred to a orthopedic specialist, and they advised Jason would need surgery to prevent further complications and to preserve his quality of life and active lifestyle. We were advised that the surgery could potentially cost upwards of $5,000 depending upon the complexity of the repair! Luckily we had purchased Healthy Paws Pet Insurance when we adopted Jason at four months old, and boy, did they deliver! They worked directly with the veterinary hospital to pre-authorized the procedure And to confirm there were no pre-existing conditions in his medical history. They even arranged direct pay so we wouldn’t have a large out of pocket expense that we’d have to wait for reimbursement on! They made the claims process simple, and they made an incredibly stressful situation so much easier. We had peace of mind knowing we had Healthy Paws Pet Insurance, and that they would be there to cover the cost of Jason’s surgery so he could get the care he needs. Jason’s surgery went very well, and the vet has been very happy with the progress of his recovery thus far! With any luck, and lots of rest, he’ll be back in action in no time. We’re incredibly thankful we had Healthy Paws Pet Insurance, and consider it one of the best investments we’ve made to date!
Insurer: Healthy Paws
By: Justine
I would choose Healthy Paws Insurance Every time!
Healthy Paws Insurance has been amazing! My beagle, Marley, tore his ACL completely and surgery was going to be quite expensive (over $4,000). If I had not had Healthy Paws insurance, I may not have been able to give him the best care possible. Thankfully, I didn't have to worry because I had Healthy Paws insurance coverage. I submitted the claim through the app which was super easy and in less than 5 days, the claim was paid promptly and for everything that was supposed to be covered under my policy. There was no hassle or additional medical documentation required. I am beyond grateful for Healthy Paws and would recommend it to anyone who has pets!
Insurer: Healthy Paws
By: Jenny
Super simple claims process!
I am very happy with Pets Bets and the super simple claim filing process that is done by using my cell phone. I have recently filed 13 claims in the past 5 months. I use my phone and the Pets Best app which is linked to my Rocky's account. It is simple because you just fill in a brief explanation of claim, take a photo of your invoice and agree to the terms. Bam! It's finished. Then you wait for for them to process. They will email you with EOB telling what the did with each claim. If you have a deductible they will put payments towards that first but after that they pay your percentage that's owed to you. Super simple. If you know your coverage you won't be disappointed with the outcome. I did have 2 claims they didn't pay but that's because I didn't turn in an itemized invoice. I only showed a hand written receipt.. But that is being taken care of by the chiropractic doctor who adjusted my Rocky after an injury. It;s great they cover chiropractic because I believe the importance of realigning a dog's spine etc. My Rocky had 9 subluxations ( vertebrae not aligned due to injury or daily activities). His follow up he needed to have 4 subluxations adjusted. It takes time to realignment to hold. Retraining the correct alignment from an injury is covered. When I see Rocky walking and moving easier it makes me happy that I did what I could to make him feel better. Pets Best knows the importance of the whole health of our animals. I appreciate they understand and cover what most insurances don't. I have connected my bank account and it was great to get an email with payments made to me and 2 days later they were all in my account 1,300 dollars. It was that easy. I thank you so much for being a great company and helping me to care for my loyal love of my life, my Yorkie Rocky. You have made it easier financially and I recommend Pets Best to everyone. Insurance is important in the care of your best friends.
Insurer: Pets Best
By: Michelle
Thanks for your concern & fast approvals!
I have been a Healthy Paws customer for about a year, since we adopted our Siberian Husky in 2019. To date he has needed surgery for a couple of different reasons, and in both cases, Healthy Paws processed my claims quickly. They checked in on my dog both times, which I am sure helps with their understanding of whether a condition has been resolved, but they do it with compassion and care. Thank you for being there for us when we needed you, Healthy Paws.
Insurer: Healthy Paws
By: Karen
OK
I find the claims forms very confusing. I recently submitted three separate claims for Baxter. I received partial payment for two but received no payment or explanation for the third one.
Insurer: Nationwide
By: Karen