Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Glad I had Healthy Paws
My six-year-old pit bull tore her CCL and required surgery and I was really hoping the Healthy Paws Insurance would be as good as I had heard. I have had the policy since 2017 but haven't had to use it until now. I'm so relieved that they were in fact a company of integrity and their fast follow up and prompt payment of everything we had hoped for allowed us to focus on helping Maisie through her surgery and recovery without the additional stress of wondering how we were going to come up with the several thousand dollars required for the surgery. I would recommend them to anyone and am so grateful.
Insurer: Healthy Paws
By: Barbara
Great coverage with fast and easy claims processing!
Obtaining pet insurance with HealthyPaws was the greatest decision we’ve made for our almost 2 year old Labrador Retriever. Benefits are clearly explained. Customer service is top notch with quick response times and claims processing. No need for the vet to complete special paperwork; just snap a photo of the vet invoice and submit via the HealthyPaws app. Our girl recently needed emergency medical care which was quite costly. Within two days, HealthyPaws had reviewed the claim, directly deposited our reimbursement, and even followed up to see how our girl was feeling. Highly recommend to any and all pet owners!!
Insurer: Healthy Paws
By: Heather
No compassion from agents
You must submit a claim in a timely manner or it will be rejected. In this day and age, I'm doing everything in my power to cover my own expenses. That keeps me very busy. I lagged on submitting my claims till I really needed the money. They denied several of my claims because of a hidden clause in the policy about submitting within 270 days. I've lost over $1500 because of this and they won't re-consider. I won't re-consider them for any of my future pets. If I could, i would switch companies but because of pre-existing conditions I'm stuck.
Insurer: ASPCA
By: Doug
Thank goodness for Healthy Paws!
I can't say enough good things about Healthy Paws pet insurance. I initially purchased it when my son left his rescue dog, George, with me when he moved out of state to pursue a new job. George was 4 months old at the time. Eventually, George became my dog permanently. I love him -- and Healthy Paws has been with me every step of the way! Over the years, George has had minor issues -- allergies, skin conditions, ear infections -- all which Healthy Paws paid for promptly. When George tore his meniscus chasing bunnies and needed ACL surgery ($6300 -- yikes!), Healthy Paws paid 80% of the cost. As a business owner struggling with decreased sales during a global pandemic, receiving the reimbursement check in the mail brought tears to my eyes. Healthy Paws' claim process is simple and effective. You can even submit claims via their mobile app, if you're so inclined. The icing on the cake? After I submitted the claim form for the surgery, someone from the Healthy Paws Foundation followed up to see how George was doing. If you're looking for pet insurance, I suggest you give Healthy Paws serious consideration.
Insurer: Healthy Paws
By: Debbie
What would I do without Healthy Paws Insurance!?
My dog has special needs and I don't know where I would be without Healthy Paws. I was on the fence about getting insurance after I first adopted my puppy but I'm so incredibly grateful that I did. Not only is this company affordable, but it's coverage is also so impressive. I've never filed a claim and had it processed so quickly before - Literally a reimbursement check in the mail the same week.
Insurer: Healthy Paws
By: Maia
Awful customer service received on 18 August 2020
I submitted a claim for one of the two pets covered thru this insurance. The second claim came back right away and the one I submitted first was not therefore I called to follow-up. The individual that took my call explained that it was taking longer because it was an illness claim and not a wellness claim. I advised this individual that it was a wellness visit. Then, the customer service rep advised to wait a few more weeks. A few days after, I received an email stating that the visit was not covered. I called once again and spoke with Cheryl. She explained that this was received as an illness therefore I had to appeal. I submitted the appeal however, I had another email stating that there was a change on this pet's policy. I called the insurance and was on hold for approximately 27 minutes. Then, I spoke with Reggie. I explained why I was calling and he told me not to worry about it and file the appeal. I then told him that I filed the appeal and the reason I was calling was to ask a couple of questions on an email that I received. It was obvious that he did not want to listen to what I had to say. He did not seem interested in helping me out. I asked about the email received on Monday, 17 August at 6:58 am and he said not to worry because there was nothing in the system about this email that I was referring to regarding my one pet's policy. I was explaining that I had other questions regarding the policy and as I was trying to explain what I was referring to, Reggie hung up. I am very disappointed the way this was handled. Bottom line, I tried to write this review as best as possible without going on and on. I am pleased to say that after Reggie hung up on me, I called and spoke with Maya. This lady was very professional and asked for my policy number which the previous customer service did not. Maya took the time to listen to why I was calling. At the end of the day, I do not plan on keeping my pet with this insurance. I believe that customer service is very important. I understand that we are going through some difficult times however, does that give the customer service representative a right to hung up on the customer? Hope this helps in deciding what pet insurance is best for you and your pet. Thank you.
Insurer: Pets Best
By: Ally
4 days was all it took
4 days was all it took. I am a new pet owner and my baby had to go to the Vet. I was worried about the entire submitting a claim process, but it was seamless. I submitted it on a Friday by Wednesday my direct deposit came and SPOT covered more than I expected. It was seamless
Insurer: Spot Canada
By: Bree
4 days was all it took
4 days was all it took. I am a new pet owner and my baby had to go to the Vet. I was worried about the entire submitting a claim process, but it was seamless. I submitted it on a Friday by Wednesday my direct deposit came and SPOT covered more than I expected. It was seamless
Insurer: Spot
By: Bree
excellence is trupanion always a 10 true
Always very professional & fast in processing our claims we always give trupanion highest score because they are the best pet insurance to have.
Insurer: Trupanion
By: Martin
Pet insurance is a must!
As always, Trupanion comes through and is prompt on every claim I make. Clear instructions, prompt attention and response, and quick reimbursement directly into my bank account. No questions asked. The best investment I have ever made on my two new pups!
Insurer: Trupanion
By: Michelle